Account Success Representative

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

This position is Remote in AZ but the potential employee must live within driving distance of the Phoenix office to be considered for this position.

I. Job Summary
The Account Success Representative is responsible for developing strong customer relationships that promote retention and loyalty, particularly at the start of the customer journey with WM. Additionally, this role will work closely with both our sales team and customers to ensure the customer is onboarded successfully.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Conduct Sales Rep to OBC customer transition meeting to handle onboarding process
• Review and verify all customer set up information is accurate
• Contact customer prior to delivery to confirm delivery date
• Verify in MAS container has been delivered and review routing to confirm service day
• Contact customer to confirm receipt of container and review scheduled service day
• Follow up with customer after first service to confirm was completed to their satisfaction
• Contact customer to review invoice, ensure service levels are correct, review contamination charges etc.
• Conduct OBC to account manager customer transition meeting to handle future needs and concerns

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
• Experience: Two (2) years of experience in customer service (in addition to education requirement).

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
• Required to exert physical effort in handling objects less than 30 pounds rarely;
• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

V. Work Environment