Card Dispute and Chargeback Agent

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Card Dispute and Chargeback team is one of the frontiers of the exciting Wise world, helping our customers recover the cost of their problematic transactions, making sure we stay compliant with the card scheme and the relevant regulations, and pushing our partners to excel with us.

The team aim is to constantly improve our disputes and chargeback operations, supporting Wise mission while offering the best possible experience to our customers. We also work in close collaboration with our Card Fraud Team and our Dispute and Chargeback Team from the merchant side of Wise, helping each other to navigate at best in the domain, and keeping our customers constantly in mind.

Your responsibilities:

• Deep dive into customers' disputes and take appropriate actions.

• Process card chargebacks and provide required information to our partners and the card scheme.

• Learn and understand the relevant regulations and guidelines.

• Provide world class support to our customers via email and phone, if needed, in order to solve a dispute.

• Work with our dedicated developers to identify and support improvements.

• Report when appropriate to partners, card schemes and authorities.

• Working hours are Monday to Friday, 9 AM to 5 PM CST. Additionally, you will be required to work one weekend day per month. One week of evening shifts will be scheduled from 11 AM to 7 PM, although this is subject to change.

Qualifications

• Previous experience with disputes or compliance.
• Some experience being part of a driven high performing team.
• Punctuality, independence and proactivity.
• Strong attention to detail.
• Tolerance for routine but also an ability to keep up with the fast changes in the card payments industry.
• Some experience handling independent parts or entire projects.
• Experience working within a cross-office team.
• Experience within card issuing, acquiring institutions or merchants.
• Some experience working with regulatory or product compliance.

Additional Information

If you’re ready to take on a challenging and rewarding role, apply now and become part of our global team at Wise!

• Salary: 28.50 USD per hour
• This is a hybrid position located in Austin, Texas, and not fully remote. You must be able to commute to the office.
• You’re eligible to work in the US, we cannot sponsor Visas for this role.
• Click here to see the benefits we offer!

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.