WillowTree hiring Principal, Business Development - Digital Services • Remote (Work from Home) | Himalayas
WillowTreeWI

Principal, Business Development - Digital Services

WillowTree’s global teams orchestrate winning experiences for the world's most customer-centric brands.

WillowTree

Employee count: 1001-5000

Salary: 230k-275k USD

United States only

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

This role will operate remotely OR be based out of one of our major North American office locations - Charlottesville, VA, Durham, NC, Columbus, OH, and Boston, MA

The Opportunity

The Principal, Business Development - Digital Services role is responsible for leading relationships and pursuits of key strategic accounts within our Digital Services offerings - Modernization, Enterprise Applications, Cloud Engineering, and Quality Assurance Test Engineering. This role will operate across our core industry verticals such as Telecommunications, Financial Services, Healthcare, and Consumer. The Principal will ensure that all aspects of account work, from strategic development to execution, exceed client expectations. While working with Business Development and Marketing leadership on a combination of product, brand, market, and sales strategies, the Principal will coordinate new leads, field new business opportunities, and win new business.

Responsibilities

  • Identify target accounts to optimize services and communicate TELUS Digital's capabilities to clients
  • Competently articulate product features to implement technology solutions successfully
  • You’ll collaborate with teams across TELUS Digital to craft executive-level proposals, pitches, and SOWs for prospective and existing clients
  • Cultivate and extend existing C-level relationships with current clients
  • You’ll team up with our delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles
  • Advise TELUS Digital internal teams on industry and vendor trends to remain well-positioned to assist our clients
  • Maintain deep relationships across a variety of contact center technology partners to ensure the client's best interests are in view
  • Stay abreast of industry trends and advancements in Modernization and other technologies that may impact optimization projects for clients.
  • You must have the ability to travel up to 25% for client visits, pitches, and conferences if based in one of our office locations. A higher percentage (~40%) of travel will be expected for remote team members to maintain a frequent presence in our office locations.

Qualifications

  • Deep experience in Modernization engagements for F-500 clients within a top-tier management consulting firm
  • Proven record of working across multiple accounts and clients at once
  • Ability to identify and characterize business issues, while demonstrating a ‘nose for value’ to discern what is important
  • Scope and plan underlying analyses that will yield critical answers to the questions at hand. Understand the required data to complete the analysis and procure it accordingly.
  • Ability to communicate effectively and succinctly, both verbally and on paper, and across all levels of an organization. The ideal candidate excels in client relationships/communication and possesses the executive presence to influence appropriate senior stakeholders

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.

What We'll Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

  • Healthcare benefits - Medical, Vision, Dental
  • 401K matching
  • Employee Share Purchase Plan
  • Competitive PTO Policy
  • Employee Assistance Program (EAP)
  • Life Disability Insurance
  • And more!

Annual Performance Bonus

This position is eligible for an annual performance bonus based on personal, division/business unit, and company performance. The range displayed is only the annual base salary. To maintain equity across the business, annual performance bonus targets are determined by job level, not individual circumstances.

Individual base salaries are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons determined during the interview process. Salary bands are periodically reviewed and updated based on market changes, internal needs, and industry trends. To maintain pay equity for team members, TELUS Digital conducts regular compensation audits.

Annual Base Salary Range (Performance Bonus Eligible)
$230,000$275,000 USD

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Salary

Salary: 230k-275k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About WillowTree

Learn more about WillowTree and their company culture.

View company profile

WillowTree’s global teams orchestrate winning experiences for the world's most customer-centric brands.

A global team of teams

Building and retaining great teams has always been core to our mission. Human-centered design is not only how we build great digital experiences, but how we’ve built our business.

Staffing Purpose-Built ‘Tiger Teams’

When the stakes are high, WillowTree is the partner that delivers. Our teams succeed in the face of immovable deadlines and mission-critical challenges, whether streaming the Super Bowl with FOX Sports, building a digital-first bank with Synchrony Financial, or redesigning pizza ordering with Domino’s.

A single discipline can’t solve complex challenges. Launching new digital products, harnessing the latest in generative AI, and building customer loyalty all require seamlessly combining expertise from multiple disciplines: strategy, design, engineering, marketing, and artificial intelligence.

It’s not enough to talk about the latest tech. A true partner understands where in the customer journey to deploy it, how to design for it, and how to connect it to the larger enterprise. Other firms have bolted on these capabilities — as digital natives, we’ve built them into our teams from Day One.

Accelerating Time to Value.

When it comes to building software, quality and speed matter. Because let's face it — software can't impact the bottom line if it's not in customers' hands.

WillowTree's small, elite teams ship products faster, period. We minimize the time from ideas to outcomes — without sacrificing quality. And we do it in a way that puts partnership first.

Speed is quantifiable, and as such, we measure the productivity and delivery of our teams across every partner and every project.

It's a big part of what makes us different. And we're proud of the results.

Sourcing Talent from Around the World.

Our origins start in college towns — great places to live that attract great people. Put simply, high-impact tech work doesn’t just happen in high rent cities. To this day, we remain proudly headquartered in Charlottesville, VA.

As we built a global footprint — to tap unique sources of talent, to share efficiencies with our clients — we did so with one objective: to prove hybrid teams of onshore, nearshore, and offshore experts can deliver the agility, quality, and ROI associated with WillowTree since our founding in 2008. We’ve done just that, by approaching global delivery differently. A few highlights of our global model:

  • Optimize direct client collaboration by staffing, at a minimum, 30% of the team in-timezone (versus 10% from competitors)

  • Prevent communication breakdowns within teams via a 50% workday overlap, globally, with shared “Workday Windows”

  • Create stability in delivery with a culture that drives <10% attrition globally

Our core values.

Our core values are the seven principles by which we live and breathe every day. Developed with input by the entire company, they’re an integral part of our culture. Discover what sets WillowTree apart as an awesome place to work.

Craft: We aim for excellence, and our love for what we do compels us to reach a higher standard. You can be proud of the work you do here.

Ownership: We have a strong sense of individual responsibility. Every initiative has an owner, from major product strategy to curating which kombucha is on tap.

Open communication: We respect one another enough to give and receive honest feedback. We champion the best ideas, no matter where they originate.

Inclusion: We treat each other with consideration and respect, and we appreciate differences. You know, the way we want to be treated.

Sustainable flow: The state of mind when time flies and energy is focused. We make time for it every day so we can create innovative solutions that people love.

Realistic optimism: We acknowledge and understand the reality of the challenges we face, and we always find a way forward.

Partnership: Working side by side, we build meaningful connections with each other and our clients.

Employee benefits

Learn about the employee benefits and perks provided at WillowTree.

View benefits

Disability insurance

Disability insurance for employees.

Life insurance

Life insurance so you don't have to worry.

Flexible time off

Flexible paid time off & paid company holidays

Paid parental leave

For all parents to support you and your family.

View WillowTree's employee benefits
Claim this profileWillowTree logoWI

WillowTree

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

28 remote jobs at WillowTree

Explore the variety of open remote roles at WillowTree, offering flexible work options across multiple disciplines and skill levels.

View all jobs at WillowTree

Remote companies like WillowTree

Find your next opportunity by exploring profiles of companies that are similar to WillowTree. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan