United Kingdom onlyAbout us:
Wifinity was founded in 2007 to solve a problem—our armed forces were struggling with reliable connectivity. While living in barracks, often in remote locations, ordering a landline and booking in an engineer just wasn’t an option.
And that problem isn’t exclusive to the military, either. Students living in University accommodation, families visiting holiday resorts, or living in shared accommodation and retirement communities.
Conventional home broadband doesn’t always work for them.
Wifinity is different. We offer the same benefits as traditional broadband, such as super-fast speeds, WiFi, and secure and private networks, but none of the downsides. We even offer Pay As You Go and flexible contracts, so customers only pay for what they need without hefty penalties or long contract terms.
We take the complexity out of connectivity.
The role purpose
The Installation Engineer (Homes) will be responsible for supporting our customers through the journey to receiving our fibre broadband, providing a five-star installation service from start to finish. Installing our FTTP network, troubleshooting, supporting customers to ensure they are fully connected and offering an excellent overall experience are all key to the role. We are striving to go over and above for all our customers! The role is principally working within a customer installation team. However, you may be required to carry out cabling work on our core distribution network.
Key Responsibilities
Your day-to-day role will consist of the following responsibilities, you may be required to carry out further responsibilities at the company's discretion:
- Provision of FTTP Broadband services in both residential and business premises
- Installation and splicing of fibre cabling both underground and overhead
- Deployment and commissioning of customer premises equipment including ONT and router.
- Deliver professional and concise customer handover.
- Self-audit all works and ensure it meets all applicable technical and operational quality standards.
- Work efficiently and tidily, always maintaining a clean environment.
- Respond effectively and appropriately to all customer requests and enquiries.
- Complete work to agreed time scales.
- Comply with Health & Safety standards.
- Ensure that all work activities comply with environmental regulations.
- Ensure the use of plant and tools are conducted in a safe manner, meeting the requirements for operation of the specific equipment.
- Comply with company Transport Policy
- Conduct daily checks of plant and tools, ensure they are safe to use and where applicable carry valid calibration certificates.
About you…
The successful applicant will have a proven track record of high-quality cabling work and excellent references, with at least 3 years’ experience of cabling in BT Openreach ducts and infrastructure - both overhead and underground.
• Experience working within a customer facing environment
• A strong focus on customer service
• The ability to problem-solve calmly
• Confidence working at height
• Strong communication skills, able to communicate effectively with customers, stakeholders and executive management
• A highly organised approach, able to work on multiple projects, installations and repairs without impact on service quality
• Previous experience in similar role
• Exposure to the OR network (PIA)
Essential qualifications:
• Educated to GCSE or equivalent, minimum grade in math and English
• Full clean driving license
• SC Clearance or an ability to obtain
• SA001/SA002 accreditations
• NSRWA Unit 2 Signage, guarding and light.
Desirable qualifications but not essential:
• IPAF MEWP Mobile Boom B3.
• Knowledge and experience of working to BT Openreach standards and processes for underground safety, working at height and confined spaces.
• Current qualification to work on BT Network or equivalent.
We offer a competitive salary and benefits package which includes an ‘Annual Leave Buy & Sell Scheme’, in addition to a remote first working environment, allowing our employees more flexibility when it comes to the importance of a healthy work / life balance. Please be aware that the successful applicant to this role will receive an offer which is subject to the satisfactory completion of a basic level DBS check.
At Wifinity we pride ourselves on being an equal opportunities employer, with an inclusive culture who do not discriminate and whose hiring outcomes and commitments are based upon your talent and experience.
