Operational Excellence and Training Lead role involves leading the end-to-end training lifecycle, designing and standardizing training assets, and promoting a culture of learning and continuous improvement across Operations. The role requires 5+ years of experience in a similar role and a Bachelor's degree or equivalent experience.
Requirements
- Lead the end-to-end training lifecycle
- Design and standardize training assets
- Promote a culture of learning and continuous improvement
- Develop the competency matrix for all roles
- Map competencies to proficiency levels
- Conduct quarterly skills gap analyses
- Recommend targeted upskilling or cross-skilling strategies
- Lead communications for process, policy, and system changes
- Create user-centric change materials
- Facilitate workshops and coaching supervisors and SMEs on RCA methods
- Establish problem-solving standards, templates, and documentation routines
Benefits
- Comprehensive Medical benefits
- Wellness Programs
- 401(k) with Company Match Contributions
- Paid Vacations and Company Holidays
- Opportunities for Flexible Work Arrangements
- Educational Reimbursement and Comprehensive Career Programs
- Global Recognition and Service Programs
- Employee Referral Program
