Vendor Program Manager - Generative AI Data Operations

Main Duties

• The following is a non-exhaustive list of responsibilities and areas of ownership for this role:
• Work with the client and other project managers to coordinate AI training efforts and schedule resources for multiple projects.
• In coordination with Project Lead, meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation.
• Collaborate with project managers, testers and producers to keep testing schedules on track.
• Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups.
• Guide AI trainers through transition to Welo Data, serving as the primary contact and escort for trainers while onsite at client facility.
• Manage onboarding procedures for new AI trainers.
• Provide technical and general training, coaching and guidance to address performance concerns and improve speed and quality of AI trainers’ work.
• Compile and maintain training materials and SOPs Respond to AI trainers’ scheduling requests and other needs or issues.
• Gather information and feedback from AI trainers about performance, workload management, and any work-related issues.
• Actively seek feedback from the client about the team's performance; identifying challenges and inefficiencies in workflow and systems; and discussing areas of improvement.
• Work with the client company managers and producers to improve and streamline workflows, driving efficiency and effectiveness.
• Devise plans of action that engage multiple stakeholders to achieve desired results. Schedule team meetings as needed.
• Promote team-building activities during and after work hours. Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning
• Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training.
• Assist project managers and team leads on various tasks.
• Ensure the safety and well-being of Welo Data employees on client premises (for example during emergency situations).

Experience

• 2+ years experience in vendor management
• People management experience
• Bachelor's degree in management, or related field, or equivalent work experience
• Excellent command of written and spoken English
• Ability to communicate effectively with client company managers, project managers, and all vendors
• Genuine team player who puts team first
• Natural leader who easily gains respect from and motivates team members
• High level of responsibility, ownership and accountability
• Conflict management and mediation skills
• Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines
• Keen sense of judgment when prioritizing tasks and managing delivery of communications
• Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment
• Ability to stay calm under pressure and when facing conflicting demands from various stakeholders
• Ability to think strategically
• Experience providing trainings to people individually and in groups, in technical and other skills
• Ability to present complex tasks in a simple and clear manner
• Ability to address groups of 10-100
• Ability to connect easily with people in a diverse setting
• Bilingual
• In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office
• Knowledge of basic HTML and Unicode
• Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.)
• Experience writing and editing QA plans
• Familiarity with photo editing and desktop publishing

Other Relevant Skills

• Project management experience and/or training
• AI data annotation
• Training in conflict resolution or mediation.