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Wellcove CHCS ServicesWS

Contact Center - Contact Center Customer Service Representative

Wellcove is a leading technology-enabled third-party administrator specializing in senior health and eldercare market solutions.

Wellcove CHCS Services

Employee count: 1001-5000

United States only

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Wellcove has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our team provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner.

Requirements

  • Provides information and assistance to providers, agents, policyholders, and others by responding to telephone inquiries from CHCS third third-party administrator clients to include Medicare Supplement and Life Policies.
  • Accurately provide information regarding various insurance questions (i.e., verification of benefits, claims status) by accessing and updating software system data within company response standards.
  • Provides service and follow-up on insurance questions by researching company records to obtain information requested by customer, performing routine transactions, and retrieving results from an online terminal.

Benefits

  • Health insurance
  • Paid time off
  • 401(k) matching
  • Retirement plan
  • Professional development opportunities

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Wellcove CHCS Services

Learn more about Wellcove CHCS Services and their company culture.

View company profile

Wellcove, formerly known as CHCS Services, has established itself as a premier force in the senior market solutions industry, with a rich history spanning over three decades. What began in 1989 as a dedicated service provider has evolved into a sophisticated, technology-enabled third-party administrator (TPA) tailored specifically for the senior health and eldercare markets. Throughout its journey, the company has maintained a steadfast focus on delivering exceptional administrative support for long-term care (LTC) and Medicare Supplement plans, earning the trust of carriers and policyholders alike.

The company's evolution reached a pivotal milestone in 2022 when it was acquired by TELEO Capital, a move that catalyzed a comprehensive digital transformation and led to its rebranding as Wellcove. This strategic partnership infused the organization with new resources to enhance its technological capabilities and operational efficiency. Building on this momentum, Wellcove acquired AssuriCare in 2023, integrating advanced electronic visit verification and nurse assessment software into its ecosystem. Today, Wellcove stands at the forefront of the industry, seamlessly blending deep domain expertise with cutting-edge innovation to provide holistic, compassionate, and efficient solutions for the aging population.

Employee benefits

Learn about the employee benefits and perks provided at Wellcove CHCS Services.

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Comprehensive medical benefits

Employees receive comprehensive medical and supplemental benefits.

Remote work opportunities

Associates have the opportunity to work remotely in a team environment.

Generous PTO package

The company offers a generous PTO package to support employee work-life balance.

View Wellcove CHCS Services's employee benefits
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Wellcove CHCS Services

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