Claims - Manager

Wellcove is seeking a Claims Manager to manage end-to-end inventory streams for assessments, improve processes, and provide strategic leadership in assessing and addressing gaps across the National Network of Nurse Assessors.

Requirements

• Manage multiple end-to-end inventory streams for assessments
• Improve and streamline processes by re-designing workflows, processes, and procedures
• Provide and implement a suggestion and feedback process to promote and support an environment of continuous process improvement
• Audit team's phone calls, stats, and completed tasks to measure associates' accuracy to policies and procedures
• Perform monthly reviews with employees to ensure thorough understanding of goals and expectations
• Provide strategic leadership in assessing and addressing gaps across the National Network of Nurse Assessors
• Oversee the design and implementation of comprehensive recruitment strategies to expand the assessor network in underserved and high‐priority regions
• Direct initiatives to drive adoption of the organization’s digital assessment platform
• Guide cross‐functional collaboration to strengthen workforce capacity, enhance assessment quality, and support long‐term scalability of the national program
• Interact with stakeholders at multiple levels and dynamically lead business and service to define and deliver solutions

Benefits

• Full-time employment
• Remote work option
• Opportunity for professional growth and development