WealthfrontWE

Client Services Representative

We're on a mission to build a financial system that favors people, not institutions. We’re building a financial services company so you can design the life you want and make it happen.

Wealthfront

Employee count: 201-500

Salary: 66k-73k USD

United States only
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The traditional financial industry was not built to put the interests of clients first. At Wealthfront, we’re committed to building products and services that are designed to earn our clients more and make it easy to bank, invest, and plan for the future. And we don’t want to stop there – our vision is to optimize our clients’ money across spending, savings, and investments, putting it all to work effortlessly. Deposit a paycheck with Wealthfront and, with the click of a button, our clients can have us automate the rest. Our software can top off emergency funds, pay all of our clients’ bills, and even invest the rest to help meet their goals. We call this future Self-Driving Money™.
Being a Client Services Representative at Wealthfront offers unique opportunities when compared to other roles that require a Series 7. The one that stands out most is that you would work for a company that actually intends to act in our clients' best financial interest and that treats clients the way we'd like to be treated. We always try to remove the traditional financial jargon and communicate with our clients in a clear and honest manner. By working at Wealthfront, you get to work at a company that doesn't require you to justify the unjustifiable, like high fees and actions that may not be in your best interest, because at Wealthfront, we put our clients' interests first.

Responsibilities:

  • Provide exceptional customer service through email and phone communication
  • Help our clients use our product better through online tools and resources
  • Work with our operations teams to resolve client issues
  • Be the voice of the customer by noticing and highlighting action items needed to improve the customer experience and delight our clients
  • Assess client information and approve fund transfers
  • Assist clients in understanding asset allocation and explain investment risk profiles
  • Assist clients in understanding and analyzing the performance of their investments, and the potential impacts of client risk decisions.

Requirements

  • Bachelor’s degree
  • 1+ years of experience in retail banking, wealth management, asset management, and/or fintech
  • Experience in a client facing role is preferred
  • Strong communication skills; able to explain complicated concepts to clients as well as team members
  • Able to partner with multiple stakeholders, including other teams and senior executives
  • Comfortable with being independent and learning new concepts quickly
  • Excited about our mission statement
  • Passion for delighting clients
  • Series 7 and 66 preferred (or must be obtained within 3 months of joining)
Estimated annual salary range: $66k -$73k plus equity. Benefits include medical, vision, dental, 401K plan, generous time off, parental leave, wellness reimbursements, professional development, employee investing discount, and more.

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About the job

Apply before

Jul 24, 2024

Posted on

May 25, 2024

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 66k-73k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Wealthfront

Learn more about Wealthfront and their company culture.

View company profile

We make it delightfully easy to build wealth. Which isn’t usually the case. Because other companies aren’t looking out for you, long-term.

If you try to do things yourself, you’re never sure if you’re making the right decisions.

If you use advisors, you’re never sure whether they’re making the best decisions for you... or for themselves.

Wealthfront levels the playing field. Because everyone deserves an equal chance to succeed.

Here’s how it all started. Meet Andy.

After a successful career as the co-founder of VC firm Benchmark Capital, Wealthfront co-founder Andy Rachleff kicked back into a relaxed retirement*.

Teaching technology entrepreneurship courses at Stanford Graduate School of Business.

Partnering with his wife and the Damon Runyon Cancer Research Foundation to fund novel cancer research projects.

Sitting on the University of Pennsylvania Board of Trustees, his alma mater, where he was Vice Chairman of the university’s endowment investment committee.

At Stanford, entrepreneurs and students alike came to him for investing advice. But he often couldn’t recommend the services he used because the minimums were too high — especially for students.

He saw a need to democratize access to sophisticated investment products.

Meanwhile at U Penn, Andy found that even the best-managed endowments in the world relied on spreadsheets, outdated tools, and manual calculations. It turned out that even high-end investors needed an upgrade.

Andy’s tech expertise led to a breakthrough notion:

Software could make investing easier and better for more people.

Meet Dan Carroll.

Around this time, Dan Carroll was visiting his parents outside Chicago. They’d been hit hard by the financial crisis of 2008, and Dan, a former trader, was helping them assess the damage. He opened a statement from their financial advisor and was horrified.

He knew the deal — financial advisors make 90% of their revenue from the top 20% of their clients.

People like his parents didn’t get the attention they deserved — that they paid for.

It was clear to him most people didn’t have access to good financial advice.

And he decided to do something about it.

So he started tinkering with a few solutions. He eventually built a prototype that got some traction, and even got the attention of a lecturer at Stanford.

That’s when Andy called Dan.

But no, this isn’t the point in the story when Wealthfront was born. Dan thought VCs were [bleep], so he didn’t call back. He wasn’t about to sell out.

He was on a mission to do good.

Andy persisted, however, and eventually tracked Dan down. He explained that he’d already had a wildly successful career, so he wasn’t in it for greed. He simply wanted more people to have the same investing advantages that he had.

The two realized they not only shared a mission — to help democratize access to sophisticated financial advice — they agreed that software could unlock great investing for everyone. So they gathered some of the best technical minds they knew.

That was the day Wealthfront was formed.

Employee benefits

Learn about the employee benefits and perks provided at Wealthfront.

View benefits

Discretionary time off policy

We work hard, but we rejuvenate too.

Retirement benefits

401(k) to help you invest in your future.

Equity benefits

Equity, so you are rewarded for your best work.

Paid parental leave

We offer 16 weeks of paid parental leave (both parents).

View Wealthfront's employee benefits
Claim this profileWealthfront logoWE

Wealthfront

Company size

201-500

Founded in

2008

Chief executive officer

David Fortunato

Employees live in

View company profileVisit wealthfront.com

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