Solutions Consultant

Wati is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast Asia. Headquartered in Hong Kong and trusted by 8000+ customers across 100+ countries. We're a rapidly expanding team filled with talented people from around the globe.

We are growing fast, and we are now looking for a Solutions Consultant.

As a Solutions Consultant at Wati, you will play a critical role in ensuring a seamless and positive experience for our prospects during the sales cycle. This is an excellent opportunity for a motivated professional with 1-3 years of experience in product support to contribute to our company's success and help our prospects achieve their business goals.

Responsibilities:

• Collaborate with potential customers to develop customized WhatsApp communication strategies and implementation plans.
• Conduct in-depth discovery sessions to identify critical business objectives and technological requirements.
• Provide expert guidance on WhatsApp API-related solutions, including WATI application, chatbots, analytics, automations, and integrations.
• Partner with sales teams to formulate compelling sales strategies and value propositions.
• Guide customers through the entire sales cycle, ensuring a smooth and efficient experience.
• Collaborate with product teams to incorporate customer feedback into product development and roadmap planning.
• Monitor and respond promptly to customer inquiries via WhatsApp chat and email, adhering to established SLAs.

Requirements

• 1-3 years of experience in client onboarding, customer support, product support, or customer success. Preferably in a technology or SaaS company.
• Excellent written communication skills in the English language.
• Technical proficiency and experience working with software platforms and systems.
• Strong time management skills with the ability to manage multiple conversations under time constraints.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Self-motivated and proactive, with a strong attention to detail and a commitment to delivering high-quality results.
• Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

If you are a dedicated and customer-focused professional with a passion for delivering exceptional onboarding experiences, we invite you to apply for the position of Solutions Consultant at Wati. Join our talented team and help our clients succeed by ensuring a seamless and successful onboarding journey.