Solution Engineer - Integrations & Implementation (Latam)

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations.
At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing Partnerships
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

About the Role

As a Solution Engineer at Wati, you will be the technical pillar for our Sales and Customer Success teams in Latin America. You will architect, implement, and support integrations between our platform and client systems—like APIs, ERPs, and CRMs—ensuring seamless delivery, customer satisfaction, and long-term success.

What You'll Do

• Design, develop, and document API-based integrations and custom solutions (e.g., SaaS systems, middleware).
• Partner with the Sales team during pre-sales activities: lead technical demos and proof-of-concepts.
• Drive full-cycle implementation projects: define scope, timeline, deliverables, and monitor progress.
• Provide post-launch technical support, troubleshooting, and escalation management.
• Act as liaison between clients, Product, and Engineering teams—translate technical feedback into actionable insights.
• Continuously improve integration patterns and best practices based on experience and feedback.
• Collaborate closely with customers across Brazil and Spanish-speaking Latin America, supporting them throughout their journey.

Requirements

Must-Have Qualifications

• Bachelor’s degree in Computer Science, Engineering, or similar.
• 3+ years of experience in solution engineering, technical pre-sales, or implementation roles.
• Hands-on experience with REST APIs, webhooks, and integrating SaaS platforms.
• Strong communication and presentation skills, with the ability to engage both technical and non‑technical stakeholders.
• Experience in managing client-facing technical projects and coordination across teams.
• Fluent in English, Portuguese, and Spanish (written and spoken).

Nice-to-Have

• Familiarity with tools like HubSpot, Salesforce, Shopify, Zapier, or similar platforms.
• Knowledge of JavaScript, Python, or other scripting languages.
• Experience in the CPaaS or messaging/communication platform space.
• Prior exposure to Agile project delivery methodologies.