Washington University in St. LouisWL

Billing/Scheduling Associate I - Opthamology

Washington University in St. Louis, founded in 1853, is a leading private research university known for its commitment to education, research, and community service.

Washington University in St. Louis

Employee count: 5000+

Salary: 44k-46k USD

United States only

Scheduled Hours

40

Position Summary

Obtains insurance information, referral forms, and counsels patients on financial assistance over the phone or by email. Schedules and coordinates patient appointments over the phone or by email, with no patient contact.

Job Description

Primary Duties & Responsibilities:

  • Obtains insurance information from patients and counsels alternative ways for financial assistance.

  • Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.

  • Reviews schedule for new patients, updating when necessary.

  • Calls patients with appointment time reminder, obtaining insurance information and referral forms.

  • Explains billing process to patients, answers incoming inquiries from patients and third-party payers.

  • Works with others to solve relatively simple problems.

  • Assists patients with insurance questions regarding the billing process.

  • Assists staff with sending out reminder cards and other scheduling duties; assists with basic account maintenance activities.

  • Works Relatient patient reminder system results and contacts patients or makes scheduling changes.

Working Conditions:

Job Location/Working Conditions

  • Normal office environment

Physical Effort

  • Typically sitting at desk or table

Equipment

  • Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

No specific work experience is required for this position.

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

Billing Systems And Third-Party Claims And/Or Medical Office Setting, Related Customer Service (1 Year)

Skills:

Financial Information, Insurance, Interpersonal Communication, Organizing, Prioritization

Grade

G04-H

Salary Range

$16.40 - $22.12 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email[email protected]or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

  • Up to 22 days of vacation, 10 recognized holidays, and sick time.

  • Competitive health insurance packages with priority appointments and lower copays/coinsurance.

  • Take advantage of our free Metro transit U-Pass for eligible employees.

  • WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

  • Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

  • We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

  • WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 44k-46k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Washington University in St. Louis

Learn more about Washington University in St. Louis and their company culture.

View company profile

Founded in 1853, Washington University in St. Louis has a rich history intertwined with the growth of St. Louis itself. In the early 1850s, 17 prominent St. Louis business, religious, and political leaders saw the need for a Midwestern institute for higher learning. However, though they all were successful in their fields, none of them had experience in the business of establishing and growing a university. It was in view of considerations like these that a few far-sighted and large-hearted men laid the foundation of Washington University.

Today, while proud to continue offering evening classes for local St. Louisans, WashU's nine schools serve 17,000 undergraduate and graduate/professional students who come from more than 100 countries and all 50 states. Washington University remains committed to providing quality education, conducting impactful research, and engaging with the community, making it a leading institution in higher education.

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