Practice Manager

Join us on a rewarding journey at Vynca! Our clinical company uses in-person and virtual visits to care for individuals with serious illness and complex psychosocial needs. We work alongside primary care and specialty physicians to provide much-needed support for their patients. Our physician-led integrated care team includes providers, social workers, care managers, care coordinators, and chaplains. We use technology to help our team offer superior care experiences for our patients. At Vynca, our mission is to provide comprehensive care for more quality days at home.

We’re not just a team; we're a close-knit community. We are united in our dedication to caring for each other and those we serve. Together, we forge paths of success, guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity. Be a part of a transformative movement where you'll contribute to making a profound difference every day.

Position Summary: The Practice Manager plays a pivotal role in ensuring the efficient operation of our healthcare practice by overseeing both front-office and back-office management, including virtual call center and support services teams. This position collaborates closely with various departments to optimize patient experiences and outcomes while maintaining a high standard of care delivery. The Practice Manager is responsible for developing and implementing strategies, managing staff, and continuously improving processes to enhance patient satisfaction and operational efficiency.

This role is remote, with established core hours from 8:30 am to 5:30 pm PST.

Key Responsibilities:

• Team Management: Accountable for the day-to-day management and supervision of ancillary service teams, including staffing, workforce management, and goal achievement.
• Quality Assurance: Implement and manage quality assurance programs to enhance the patient experience and optimize outcomes.
• Utilization Management: Oversee utilization management functions, including referrals and authorizations, to ensure timely and appropriate care coordination.
• Data Analysis: Utilize data and reporting tools to drive continuous process improvement within the department.
• Cross-Functional Collaboration: Collaborate with other department leaders to foster cross-functional cooperation and achieve organizational goals.
• Culture and SOPs: Exemplify company culture and values while designing and implementing standard operating procedures and workflows for the department.

Qualifications:

• Bachelor’s degree in a relevant field
• 5+ years of experience in healthcare management, including front office and back office practice management, call center operations, patient experience, and utilization management
• Proficiency in Salesforce and Google Suite applications
• Superior organizational skills and ability to orchestrate internal and external meetings
• Strong adaptability to work collaboratively and cross-functionally in a fast-paced environment
• Self-directed, entrepreneurial leader with the flexibility and tenacity to thrive in a dynamic setting
• Ability to work remotely with excellent connectivity and flexibility
• Experience in remote healthcare delivery and utilization management
• Knowledge of HIPAA regulations and compliance
• Strong clinical expertise and judgment
• Experience managing and coaching medical assistant teams
• Excellent communication skills and ability to effectively collaborate with clinical teams

Essential Organizational Duties:

• Adhere to and reinforce company policies and guidelines within the team.
• Promote efficient use of resources and innovative solutions.
• Uphold the highest standards of confidentiality and HIPAA compliance.
• Foster a culture of compassionate communication and professionalism.

What We Offer:

• Leadership role in a vital healthcare sector, shaping the future of care delivery.
• Salary Range: $100,000 - $120,000, commensurate with experience and skills.
• Comprehensive Benefits: Including 401(k) with match, health, dental, & vision insurance, STD/LTD insurance, and paid time off.

• This job description is not designed to cover or contain all the duties required of the employee. There may be additional activities, duties, and/or responsibilities required for this position that are not listed in this job description.
• In accordance with Vynca’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID-19 and influenza. Documented and supported requests for religious and medical accommodation may be considered but may not be approved in all circumstances.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
• Vynca Inc. is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. EEO is the Law.