United States onlyWork closely with the heads of sales in the US LOB to design, develop, execute, and maintain a coordinated and collaborative go-to-market methodology
Oversee the customer care strategy function for eyewear and develop new strategies to improve excellence and efficiency
Manage the key account support team, sales operations, and analytics teams across the eyewear LOB working closely with sales management
Lead the brand operations that support the US sales team
Leverage industry trends and performance data and partner with leadership to define annual growth opportunities, key performance indicators, and highest priority initiatives
Develop operational strategy to support growth strategies and to drive efficiencies and effectiveness
Manage operational performance and identify opportunities to optimize processes and technology that assist in achieving profitability by reducing administrative costs
Partner with internal business partners to develop creative solutions when standard products, network, and service capabilities won’t meet the needs of strategically valuable customers
Support Account Management leadership and Account Managers to identify solutions and make decisions on how to resolve escalated customer issues
Monitor performance of direct reports; provide prompt and objective coaching and counseling; develop Key Job Accountabilities, conduct performance reviews, and recommend salary increases
Participate in the interviewing and hiring process for open positions within the unit to ensure most qualified candidates are selected
Manage overall operational budget and staffing needs to meet business and financial performance objectives
Job Specifications
Typically has the following skills or abilities:
Bachelor’s degree in related field or equivalent experience; Minimum of 3 additional years of experience related to functional area
Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
Current understanding of automated systems and technology as applied to a Sales environment
Experience in implementing significant process and system changes
Proven ability to work in partnership with other managers to accomplish objectives
Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention
Manage complex division projects where independent action, high degree of initiative and coordination across departments is required
Proven and high level analytical, problem solving, presentation and negotiation skills
Skilled motivator who can increase employee engagement
Strong interpersonal skills
Strong written and oral communication skills
Ability to effectively manage multiple, simultaneous tasks, problems, and projects
Willingness to travel and be on short term implementation projects
Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $126,000.00 - $191,625.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
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We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
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