We are looking for an Order Analyst who will ensure an exceptional service experience that goes beyond customer expectations throughout the order delivery cycle. In this role, you will be pivotal in managing customer relationships for Service Delivery, specifically for designated customers. You will drive delivery across all internal Vodafone Business Technology Solutions (VBTS) teams, making sure that orders are meticulously planned and provisioned in alignment with customer requirements.
Requirements
- Excellent communication skills
- A proven track record of dealing with customer enquiries and orders in a fast paced, customer service environment
- Good product, process and industry knowledge for telecoms products
- Ability to work under pressure
- Must be eligible for SC Clearance
- Ability to pick up new systems quickly
- Precise and attentive to detail – Quality focused
Benefits
- Up to 28 days off plus bank holidays
- Paid time for charity work
- Pension plan
- Discounts
- Vouchers
