United Kingdom onlyWe're looking for a proactive and delivery-focused Business Analyst to play a hands-on role in Capita's large-scale Citizen Contact Transformation Programme. In this role, you'll work closely with programme leads, operational teams and technology partners to understand complex business needs, shape future processes and ensure effective, measurable change at pace.
Requirements
- Proven experience as a Business Analyst delivering change or transformation
- Experience within contact centre and/or back-office operational environments
- Strong skills in requirements elicitation, documentation and analysis
- Experience mapping processes and supporting future-state design
- Ability to work effectively with operational, business and technical stakeholders
- Clear communication skills, with the ability to simplify complex information
- Strong stakeholder management, especially in high-pressure environments
- Ability to work at pace and handle competing priorities
Benefits
- 23 days' holiday (rising to 27)
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Auto-enrolment to our company pension
- Life assurance
- A cycle2work scheme
- 15 weeks' fully paid maternity, adoption and shared parental leave
- Paternity pay of two weeks
- Voluntary benefits designed to suit your lifestyle
AU, CA + 3 more