Social Media Customer Consultant

Join Vodafone as a Social Media Customer Consultant and be part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. Vodafone offers opportunities to grow your career while finding the perfect balance between work and life.

Requirements

• Experience in the telecommunications sector or customer service
• Effective management of complaints and crises on social media platforms
• Familiarity with social media analytics tools
• Customer-oriented with effective written and verbal communication skills
• Ability to understand and respond to difficult customer feedback
• Ability to take quick and accurate actions during crises
• Capable of tracking, analyzing, and reporting complaints
• Collaborative and able to work well in a team environment
• Ability to adapt to a dynamic and fast-paced work environment
• Keeping up with ever-changing social media trends and integrating them into strategies
• Ability to maintain brand tone and image while responding to customer complaints
• Capable of analyzing complaint volume and customer satisfaction KPIs and providing regular reports
• Contributing to process improvements with a data-driven approach

Benefits

• Vflexy: Flexible Benefits Program
• Hybrid working kit
• Ergonomic kit allowance
• Digital meal voucher
• Flexible transportation allowance
• Employee assistance hotline & counselling
• Comprehensive and flexible private health insurance
• Discounted price deals for wide range of products & services