Global Account Manager

Why Vodafone?

Vodafone are revolutionizing how customers use technology and connectivity, ensuring they are ready for today and the digital innovation of tomorrow. We are heavily embedded in providing world-class Solutions and we strive to keep ourselves ahead of the game, which will give you the opportunity to lead the way in Telecommunications and work with the latest technologies.

Role Detail

Position Title: Global Account Manager

Location: France, Remote

Company: Vodafone Enterprise France SAS

Role Description

To manage global customer relationship for a strategic internationally headquartered Vodafone Business International (VBI) accounts aligning operating companies, affiliates and partners and to drive profitable and long-term revenue contribution, customer satisfaction and increased market share from integrated product, service and solution offerings.

Role Purpose

• Responsible for the global account management of nominated Vodafone Business International account(s) and delivery of strategic, profitable, long term business of those accounts to Vodafone.
• Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution, as well as responsible for the delivery of the P&L.
• Establishes appropriate relationships with customers and within Vodafone. Leverages those relationships to ensure maximum financial return from Vodafone customers.
• Works collaboratively to provide direction on the service, delivery and operational relationship for nominated accounts.
• Works with Operating Companies corporate sales areas and in partnership with Customer Fulfilment and pre/post (delivery) areas to ensure that international and national strategies are aligned, complementary and delivered to customers.
• Key company liaison responsible for developing strong one-to-one long term relationships with key decision makers/influencers up to C-Level.
• Supports new product, service, fixed, converged/unified communications and mobile solutions into account base.
• Inputs to decisions on new propositions, product mix and services for customers. Responsible for content of proposals submitted to customer, both in response to requests for proposal (RFP) and proactive (unsolicited).

Core Competencies

• Ability to understand a customer’s business and challenges and the experience of identifying, translating, and developing creative and innovative solutions into VBI propositions, which address the customers’ business challenges
• Product knowledge & solution mindset.
• Experience selling across multi towers.
• Must have P&L understanding, ability to assess customer trends and provide timely and accurate revenue forecasting
• Drives accelerated revenue growth by identifying potential markets for new and existing products and services in nominated accounts.
• Track record of global accounts/ enterprise solution selling (5-10 years) within multi-national companies (in at least one of the following areas – communications service provider, technology, financial, pharmaceutical, professional services sectors).
• Strong interpersonal skills with proven track record of result working in a multi-cultural environment across multiple time zones

Key Qualifications

• 3 yrs+ successful global accounts/enterprise solution selling
• 8 yrs+ sales experience
• University Degree or equivalent sales experience. MBA desirable but not required.
• Excellent commmunicator.
• Demonstrated ability to influence at C-Level.
• Ability to lead and manage an international and distributed team.
• International business appreciation and expertise – lived and worked abroad or worked in a global account management role for large amount of time.

Equal Opportunity Employer

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We are an equal opportunity employer and value diversity at our company. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, nationality, indigenous status, medical condition, social origin, cultural background, social or marital status.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you’re excited about this role but your experience doesn’t align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Together we can.