United States onlyVisit.org is seeking a passionate, results-driven Director of Account Management to lead and develop the team responsible for driving retention, expansion, and NRR growth across corporate partner base, ensuring partners are actively engaged, fully utilizing their programs and services, and achieving their employee engagement and social impact goals in the CSR and employee engagement space.
Requirements
- 8+ years of B2B SaaS account management or customer success experience
- Deep familiarity with the corporate social responsibility (CSR), ESG, or employee engagement landscape
- 3+ years leading and developing high-performing, client-facing CS or AM teams
- Executive presence and superior communication skills
- Demonstrated success growing enterprise accounts through expansion, cross-sell, and net-new departmental engagement
- Strong partnership with Sales working in lockstep on renewal strategy, expansion pipeline, and handoffs that protect and accelerate revenue
- Highly data-driven, able to interpret performance metrics and translate insights into clear action plans for the team
- Strong internal influence skills, able to represent the voice of the customer cross-functionally with Product, Marketing, and Operations to drive meaningful improvements
- Sharp problem-solver who can break down ambiguity into scalable processes and actionable team playbooks
- Passion for our mission and a genuine belief that technology can be a force for meaningful social impact
Benefits
- Competitive salary
- Health benefits
- Unlimited PTO + Holiday + Birthday off!
- Unlimited Social Impact Time Off (SITO)
- A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge
- Mission-aligned company events/volunteering
- Inclusive, exciting start-up culture
- Accelerated career & personal growth
- Culture Club
Vietnam only