Philippines onlyCustomer Service & Operations Representative (After-Hours & Weekend Support) required to ensure business continuity and maintain high standards of support during evenings and weekends for a leading Australian wholesaler and manufacturer.
Requirements
- Respond to enquiries via email, marketplaces, HubSpot, and Podium live chat while managing reviews on Google and Trustpilot.
- Process orders across multiple channels, manage product/fitment enquiries, and provide accurate delivery estimates (ETAs).
- Review and route orders in HubSpot, send invoices, and handle replacement requests by reviewing technical catalogues.
- Proactively manage weekend order processing to ensure the weekday team starts with a clear queue.
- Conduct lead generation for the fleet and transport sectors via LinkedIn and draft weekly social media posts.
- Proven background in customer service, e-commerce, or B2B operations.
- Exceptional written and verbal Australian English skills with a professional tone.
- Experience in the automotive or manufacturing industry.
- Knowledge of lead generation strategies on LinkedIn.
- Ability to learn new systems quickly and work independently without direct supervision.
- Access to a reliable PC/Laptop (i5/i7 10th Gen+, 8GB RAM), dual monitors, and a noise-cancelling headset.
- Stable wired internet (50 Mbps download / 20 Mbps upload) with a functional backup connection.
Benefits
- HMO
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rata)
Australia