United States onlyThis is a remote position.
About the Practice
This established physical therapy practice is dedicated to delivering an exceptional healthcare experience throughempathetic, efficient, and effective care. Their mission is not only to help patients recover but also to empower them with the knowledge and tools needed for long-term success in managing movement and pain.
Key Responsibilities
Phone & Front Desk Support (Primary Focus)Answer a high volume of incoming calls and route them appropriately
Provide excellent customer service and assist patients with inquiries
Ensure accurate and professional communication with every patient interaction
Answer a high volume of incoming calls and route them appropriately
Provide excellent customer service and assist patients with inquiries
Ensure accurate and professional communication with every patient interaction
Patient Scheduling & CoordinationSchedule and manage patient appointments
Maintain and update the clinic calendar
Confirm appointments and assist with rescheduling
Coordinate schedules with providers to ensure efficiency
Schedule and manage patient appointments
Maintain and update the clinic calendar
Confirm appointments and assist with rescheduling
Coordinate schedules with providers to ensure efficiency
Patient Communication & SupportRespond to patient inquiries via phone and email
Provide clear and helpful information to patients
Support a positive patient experience from first contact to follow-up
Respond to patient inquiries via phone and email
Provide clear and helpful information to patients
Support a positive patient experience from first contact to follow-up
Administrative & Reporting SupportRun reports for leadership using the EMR system (Tebra)
Assist with data entry and basic reporting
Maintain accurate patient records and documentation
Run reports for leadership using the EMR system (Tebra)
Assist with data entry and basic reporting
Maintain accurate patient records and documentation
Operational SupportHelp reduce workload for in-clinic staff by managing calls and scheduling
Support clinic operations as the practice prepares for expansion
Assist in maintaining smooth day-to-day workflows
Help reduce workload for in-clinic staff by managing calls and scheduling
Support clinic operations as the practice prepares for expansion
Assist in maintaining smooth day-to-day workflows
Tools You’ll UseTebra (EMR & billing system)
Comcast (phone and VoIP system)
Tebra (EMR & billing system)
Comcast (phone and VoIP system)
Requirements
Experience in amedical front desk, scheduling, or call-heavy role
Strong phone communication and customer service skills
Ability to handle a high volume of calls efficiently and professionally
Experience with EMR systems (Tebra experience is a plus)
Highly organized with strong attention to detail
Comfortable working in a fast-paced healthcare environment
Non-NegotiablesStrong customer service and communication skills
Professionalism and ability to represent the practice well
Team-oriented mindset and willingness to support others
Reliability and consistency in performance
Strong customer service and communication skills
Professionalism and ability to represent the practice well
Team-oriented mindset and willingness to support others
Reliability and consistency in performance
Benefits
Competitive salary commensurate with experience
Opportunities for professional growth and development
Work in a collaborative and supportive team environment
Be part of a growing healthcare practice making a meaningful impact
