Customer Service Consultant North America & International

As Virtuagym keeps on growing, we are now looking for a new face to complement our team. Are you ready to make a global impact and foster success in the digital health and fitness realm? We are seeking a Customer Service Northam & International to join our vibrant Medellin team. As our company expands, we're on the lookout for a dedicated individual to elevate our client success endeavors to new heights.

This is a remote position from Colombia, where you will be working for our global teams. We are a remote-friendly company, meaning you can work from your home whenever you want and of course at our office in Medellin. It’s up to you! Additionally, you can work from any location you want within the Americas for up to 4 weeks at a time for a maximum of 12 weeks in a year. This is a full-time position.

What this role looks like

As a Customer Service Northam & International, you will focus on supporting Northam, Spanish and English-speaking European/International customers overseas. You will be at the forefront of ensuring our clients' long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world

Some of your key tasks as a Customer Service Northam & International:

• Investigate and resolve system issues collaboratively with the product department;

• Deliver efficient and effective customer support via email and phone channels;

• Build and nurture customer relationships to enhance retention and loyalty;

• Offer creative solutions, handle objections, and de-escalate challenging client situations;

• Encourage upselling and cross-selling to maximize customer lifetime value;

• Address churn risks, cancellations, and payment-related queries;

• Contribute to departmental process enhancements through feedback and project participation.

Requirements

What you will bring to the team

• Prior experience in SaaS/software CS is a must (this is not a call center position!)

• [Hard requirement] Proficiency in written and verbal English (native or near-native level) and good written and verbal skills in Spanish

• Tech-savvy, a critical and logical thinker

• Proven problem-solving skills and a knack for finding solutions

• Structured, organized, with good time management and attention to detail

• Great at following instructions and processes

• Confidence, adaptability, and a positive attitude

Important note:please do apply if you meet 70%+ of the criteria At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!

Here’s why you should come work with us

Benefits:

🌎 Remote-friendly: you can work from home in Colombia whenever you like.

🍫 Enjoy a twice a week snack box or fruit basket
🌴 21 holidays (on a US based holidays calendar, based on a full-time contract)

🏡 A one time working from home allowance.

💻 We provide your home office set-up hardware.

💪 The Virtuagym Health Program: a monthly contribution towards your gym subscription, and a full Virtuagym at Work Premium Access

✈ Work from abroad for up to 12 weeks a year with a maximum of 4 consecutive weeks in LATAM or even Around the World!.

💬 Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp.

Cultural perks:

📈 Many opportunities for personal and professional growth within the company.

😎 A fun, healthy, and international work environment made up of over 35+ nationalities.

🗣 We believe in a flat hierarchy with room to take ownership: your voice will be truly heard.

⚽ Organized Virtuagym sports events throughout the year.

🎉 Awesome company events such as New Year's dinners, summer outings etc.

About Virtuagym

Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide. We offer coaching and management solutions for trainers, studios, clubs and corporate wellness, all with the vision to make the world a healthier and happier place.

Virtuagym is an ambitious, passionate and multicultural team of talented people who want to create a healthier world for all. We believe in teamwork, challenging each other, being bold and adventurous, working lean, taking care of each other and sharing success. As a scale-up, we embrace our diversity, international character and our flat hierarchy that promotes great freedom, taking ownership and making a true impact. Our talented staff of 200+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO. The primary focus of our Medellín office is to manage the North and South American market.

Every day with us will be an opportunity to cultivate and evolve your personal and professional skills, as well as to make a significant impact on a global scale. At Virtuagym everyone can grow, whatever background you bring with you. We are not just colleagues, we are friends, willing to help and support each other. By joining us, you become a part of a joyful and energetic team.

Ready to join us?
Please do not hesitate to apply by clicking the ‘Apply for this Job’ button below! We will get back to your application within 10 working days.

For any questions on the vacancy, please get in touch with the recruitment team at [email protected].

* Please note that we do not collaborate with third parties to fill this vacancy, so third parties are kindly asked not to contact us about this role.