United States onlyCompany Description
Harland Clarke, a Vericast business, is a premier marketing solutions company that accelerates profitable revenue growth for the thousands of businesses it serves directly by influencing consumer purchasing and transaction behavior at scale while engaging with over 120 million households daily. We are recognized as leading providers of incentives, advertising, marketing services, transaction solutions, customer data and cross-channel campaign management, and intelligent media delivery that create millions of customer touch points annually for their clients. For more information, visit http://www.vericast.com or follow Vericast on LinkedIn.
Job Description
The Collector III is accountable for using reports, tools, and other resources provided for the proper and complete handling of all aged accounts for the sole purpose of collecting the very highest possible percentage in a manner that will drive cash flow and minimize bad debt.
KEY DUTIES/RESPONSIBILITIES
- Daily Collection Activities: Manage Weekly Job Release, Contact clients to obtain payment information, Review account history prior to deferral Resolution, Discuss findings/recommendations with Collections management, Send preliminary, revised and final e-mails per the established schedule, Respond to all emails and voice inquiries in a timely and courteous fashion, Process payments as necessary, Conduct regular back-end calls to collect delinquent A/R accounts, Documents collection efforts in ERP, Compile, Research, address, and present weekly, Top Client Reviews for Collections management, Maintains DSO at an acceptable level, Process refunds and money moves if needed, Send final demand letters and work extensively to prevent losses to bad debt.
- Problem Resolution/Reporting/Special Projects: Resolve declined credit cards and NSFs, Know how to properly direct inquiries for which you may not be knowledgeable and escalate as appropriate to facilitate resolution, Resolve any trial balance and client needs’ issues (billing and cash applications) by working with Invoice Services and A/R departments, Sales and Client Services, Prepare and submit both regular and ad hoc client financial reports to management accurately and on a timely basis, Identify process improvements that will gain efficiencies, Become Team Subject Matter Expert – both user and report writer, Represent Collections as expert SME on any technology related projects, Define requirements, test results, document changes and train team members, Ensure audit narratives reflect latest process steps.
- Bad Debt: Identify bad debt accounts and work them extensively in order to minimize bad debt, Once all collection attempts have failed, collector will assemble bad debt folder including any necessary information that will assist in recovering that debt by 3rd party sources, Aid and assist Collections management and co-workers with special project(s) that may arise, Maintain basic knowledge of products and services, Coordinate regular calls with peers as needed to train, solicit feedback and build rapports with our internal clients to promote better working relationships, Training of new hires, First point of contacts to assigned collection team to help problem solve, Participate in discussions on weekly collection strategies.
- Additional Activities: Be established as the primary “financial” contact assigned to client, Proactive approach to collections of strategic accounts with building strong relationships, Prepare specialized and customized invoicing recaps to satisfy the client’s Candidate needs and to secure payment, Work closely with Credit Department to ensure proper oversight of credit limits, Communicate between departments to work towards resolution with escalated payment issues o Work with Credit & Collections management to coordinate client meetings to resolve disputes, Advise Collections management of any client concerns or changes in established payment problems.
Qualifications
EDUCATION
- High School Diploma or GED (Required)
- 2 or 4 year college degree (Preferred) or equivalent experience
EXPERIENCE
- Prior collections experience (Required)
- Proficient in Microsoft Office Suite including Excel, Word, Outlook, Teams
- Experience with SAP or advanced ERP system is preferred
- Knowledge of basic accounting concepts
KNOWLEDGE/SKILLS/ABILITIES
- Exemplary customer service skills
- Ability to multitask in a fast paced environment.
- Able to prioritize multiple projects with conflicting deadlines
- Strong team player
- Professional yet cordial written and verbal communication skills. Excellent speller and able to accurately compose a professionally written communication.
- Attention to detail
- Time Management
- Ability to remain calm and professional in stressful situations
- Quick-thinking and astute Resolution making skills
- Effective problem-solving and conflict resolution
DECISION MAKING
Identify the appropriate time to escalate issues and client complaints to the next level. Determine when collections activities have been exhausted. Recommend
client for 3rd party collections.
Additional Information
Hourly rate: $22.00-$26.00
The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities.
Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K with company match and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers!
At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at [email protected]. EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
