United States onlyVeradigm is seeking a proactive Salesforce Business Analyst to join our growing team. This role is ideal for someone with a strong understanding of Salesforce - particularly Service Cloud capabilities such as Omni-Channel Support, Self-Service Options, and call center integration technologies. The role will bridge business needs and technical execution, ensuring that Salesforce continues to support scalable growth and exceptional customer experiences across the organization.
Requirements
- Salesforce Administrator Certification (active/current)
- 3+ years of hands-on experience with Salesforce (Sales Cloud and/or Lightning)
- Strong understanding of Service Cloud features such as chat, messaging, portals, knowledge base, case routing, etc.
- Familiarity with third-party call center integrations (e.g., Vonage, NVM, Five9, or similar)
- Proven track record in gathering, documenting, and managing complex business and system requirements
- Experience working with cross-functional teams (Sales, Marketing, Support, Implementation)
- Excellent communication skills and the ability to translate business needs into technical language and vice versa
- Strong analytical and problem-solving skills
- Familiarity with Agile/Scrum methodologies; experience with tools such as JIRA
- Proficient with Google Workspace (Docs, Sheets, Slides); experience with Lucidchart, Power BI, or Tableau is a plus
Benefits
- Comprehensive compensation and benefits package
- Holidays, vacation, medical, dental, and vision insurance
- Company paid life insurance and retirement savings
India only
