Expert Technical Program Manager

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

Veradigm Life
Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life.

For more information, please explore Veradigm.com.

Expert Technical Program Manager - Veradigm

Overview

The Expert Technical Program Manager will focus primarily on the Veradigm EHR product, responsible for developing program strategy in alignment with the program's long-term vision with little oversight. This role emphasizes ensuring product stability, managing ongoing enhancements, and overseeing critical maintenance activities for our established EHR platform. The Expert Technical Program Manager will collaborate with development teams to maintain existing features, manage product updates, and ensure regulatory requirements are met that drive a great product experience and high value for our clients. The Expert Technical Program Manager owns communication across teams, eliminates risk to execution, and owns the outcome.

What will your job look like:

Responsibilities

Product Goals and Execution –

• Develop critical goals related to user experience, quality, usability, reliability, security, scalability, ease-of-use, installation, and responsiveness that exceeds client and market expectations for the Veradigm EHR product
• Drive product enhancements and coordinate feature updates in an Agile software development environment in collaboration with the leadership team.
• Responsible for TPM engagement on maintenance activities, bug fixes, security patches, and product updates

Cross-Functional Communication –

• Work with Development, Quality, User Research, and Customer Success teams during to shape the product's technical feature set and usability while ensuring the highest quality products are delivered on time, on budget, and with superior performance and support
• Coordinate with Legal, Compliance, and Quality teams to ensure regulatory adherence and product standards
• Develop key product themes as the foundational messaging for marketing and other corporate constituents
• Provides frequent status updates and impact assessments to the members of the leadership team

Product Evangelism –

• Represent their stakeholders and evangelize the Veradigm EHR product, assuring that the market continues adopting the current product by coordinating activities across our field organization and continually being the champion for the product
• Track and analyze product usage metrics and performance indicators to report on progress toward key metrics and goals
• Ensures the ongoing quality, security, design, experience, and value of the Veradigm EHR in the market
• Ability and comfort with acting as a mentor to other Program Managers
• Identifies and communicates potential prioritization of features and manages trade-offs
• Provides key messaging on EHR capabilities and market positioning

An Ideal Candidate will have:

Qualifications

Academic and Professional Qualifications:

• Bachelor's Degree
• MBA (Preferred)

Experience:

• Strong domain expertise in EHR product management or healthcare IT, with preferred experience in Health IT
• A minimum of at least 7+ years of demonstrated success in product management or program management
• Experience in an Agile environment and ability to drive Software Development Lifecycle
• Excellent verbal and written communication skills
• Understanding of EHR market dynamics, healthcare technology requirements, and competitive positioning
• Should have the capability to maintain and enhance products based on changing market and customer requirements
• Should have a flair for understanding healthcare technology platforms that are prevalent in market/competition
• Should have the ability to translate customer problems and regulatory requirements into features and design requirements
• Demonstrates behaviors indicative of Veradigm's values

This role will require the candidate to work in 2:30 to 11:30 PM IST shift or late evening US shift ( 5 PM IST to 2 AM IST ).

Benefits

Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.

• Quarterly Company-Wide Recharge Days
• Flexible Work Environment (Remote/Hybrid Options)
• Peer-based incentive “Cheer” awards
• “All in to Win” bonus Program
• Tuition Reimbursement Program

To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -

https://veradigm.com/about-veradigm/careers/benefits/

https://veradigm.com/about-veradigm/careers/culture/

Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.

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