OMC Security Operations Specialist

The Operations Management Centre Specialist (OMCS) will be located in the EMEA Operations Management Centre (OMC) and provide operational guidance, coordination, and escalation support to on-site security teams across multiple data center locations. The OMCS will serve as first line escalation, management & control from the Operations Management Centre (OMC) to each EMEA Data Centre Site Operation Centers (SOC) security personnel and the Vantage Site Security Managers ensuring consistent adherence to security protocols, incident response standards, and business continuity practices.

Requirements

• Support for On-Site Security Teams in order to meet customer Service Level Agreements
• Act as a key point of contact and resource for security teams across multiple sites, offering guidance and support to ensure operational continuity
• Assist with site-specific challenges, including access control, incident resolution, and adherence to security policies
• Facilitate communication between the OMC and site teams, ensuring consistent implementation of company-wide security protocols
• Incident Coordination & Escalation
• Support site teams during critical incidents by providing escalation assistance, guidance, and real-time decision-making where necessary
• Ensure timely and accurate reporting of incidents, assisting in the preparation of post-incident reviews and recommendations
• Oversee the application of priority-level classifications (e.g., P1/P2 incidents) across sites and ensure that escalation pathways are followed
• Act as a central resource during emergency situations, coordinating responses and communicating updates to senior stakeholders
• Business Continuity & Risk Support
• Assist site teams in implementing and maintaining Business Continuity and Emergency Response Plans, ensuring alignment with organisational standards and customer requirements
• Collaborate with on-site personnel to refine procedures for managing incidents such as building evacuations, infrastructure disruptions, or lone worker monitoring
• Threat Monitoring & Regional Analysis including Executive travel management in high threat regions
• Provide regional oversight of threat and risk monitoring efforts, ensuring site teams are informed about emerging risks relevant to their locations
• Assist in the interpretation of third-party intelligence reports and provide actionable guidance to local teams
• Work with the OMC Stakeholders to identify trends or patterns in security incidents and recommend adjustments to site-level practices
• Serve as a liaison between on-site teams, the OMC, and Senior Management, ensuring clear and consistent communication
• Support the development of high-quality reports on security performance, incidents, and risks for internal and external stakeholders
• Participate in cross-functional meetings to align site security efforts with broader organisational goals and initiatives

Benefits

• Above market total compensation package
• Comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations
• Recognition, training and development