United States onlyThe Senior Customer Relations Manager on the Strategic Access Support team serves as a strategic partner focused on identifying, analyzing, and resolving issues that ultimately impact patient access and experience. This role works cross-functionally to drive operational improvements, standardize workflows, and support system-wide access goals.
Requirements
- Advanced Education: Master’s degree in Business Administration (MBA), Healthcare Administration (MHA), or a related field strongly preferred.
- Relationship Management: Demonstrated ability to build, manage, and sustain effective relationships with clinical leaders, operational partners, and cross-functional stakeholders.
- Communication Skills: Strong verbal and written communication skills, with the ability to clearly convey complex concepts to diverse audiences.
- Trust & Credibility: Proven track record of establishing trust and credibility with clinical and operational leaders through consultative partnership.
- Attention to Detail: Highly detail-oriented with the ability to manage complex workflows, processes, and data inputs accurately.
- Business & Analytical Mindset: Ability to analyze data, identify gaps or trends, and translate insights into actionable recommendations—without a primary focus on data creation or number crunching.
- Patient Access Experience: Experience supporting patient access functions such as scheduling, referrals, registration, or access operations within a healthcare environment.
- EPIC Cadence Experience: Hands-on or consultative experience with EPIC Cadence, including scheduling workflows, templates, or optimization initiatives, strongly preferred.
- Workflow Optimization: Demonstrated ability to evaluate end-to-end workflows, identify inefficiencies, and design sustainable process improvements.
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
