Senior Project Manager - DevOps

The opportunity

At Valtech, we’ve got opportunities to offer you — for learning; for growing; for making world-changing impact; for being a real agent of change. Our global workforce exists to unlock a better way to experience the world, and that all starts with our workplace. We’re proud of:

• What we do
• Our values
• Our workplace
• The borderless framework we work in

The role

We are seeking a Project Manager – Senior Delivery Center (DevOps) to lead the planning, coordination, and delivery of platform operations and DevOps initiatives across a global digital ecosystem. This role is ideal for someone with strong project and stakeholder management experience who can align multiple cross-functional teams—without needing deep hands-on technical expertise.

As a senior delivery lead, you will partner with DevOps engineers, platform teams, and business stakeholders to ensure that environments, deployments, and operational capabilities are delivered smoothly, on time, and in line with business expectations.

Role responsibilities

• Drive day-to-day delivery of DevOps-related initiatives and operational readiness activities across platforms such as SFCC, Fluent Commerce, SFMC, and OneTrust.
• Work closely with DevOps, QA, and engineering teams to manage backlog prioritization, sprint planning, and cross-team dependencies.
• Facilitate change and release planning, environment coordination, and post-deployment validation in collaboration with platform SMEs.
• Track and report on operational KPIs, delivery timelines, and incident trends using tools like Power BI and ServiceNow.
• Serve as the central point of communication across business stakeholders and technical leads to ensure alignment on DevOps priorities, risks, and deliverables.
• Lead and document platform operations reviews, retrospectives, and improvement plans in partnership with engineering and incident management teams.
• Ensure knowledge base documentation (Run Books, SOPs, KEDBs) is updated and aligned with delivery processes and team workflows.
• Help coordinate efforts across global delivery centers, ensuring consistency and clarity in processes supporting platform releases and stability.

Minimum qualifications

We want all new hires to succeed in their roles at Valtech. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all minimum qualifications. If you do not meet all of the preferred qualifications, we still encourage you to apply.

• 5+ years of project or program management experience within digital or platform delivery environments.
• Proven success in coordinating across multiple teams (engineering, DevOps, QA, support) to deliver on complex project timelines and operational milestones.
• Strong working knowledge of Agile/Scrum methodologies and experience managing sprints or delivery cadences.
• Familiarity with project tracking and ITSM tools such as Jira, ServiceNow, or similar platforms.
• Excellent communication, facilitation, and issue resolution skills, with the ability to work with both technical and non-technical stakeholders.
• Comfortable working in a fast-paced, cross-functional environment with shifting priorities and distributed teams.

Preferred qualifications

• Experience supporting or coordinating DevOps or infrastructure-related initiatives (you don’t need to be technical, but familiarity is helpful).
• Exposure to platform ecosystems involving eCommerce, content management, digital asset management (e.g., SFCC, OpenTextDAM, Salsify, Fluent Commerce).
• Experience working within a globally distributed delivery model (e.g., onshore/offshore or multi-region teams).
• Familiarity with metrics reporting tools such as Power BI, Tableau, or Looker.
• PMP, Agile Certified Practitioner, or similar certification is a plus.

Your process

After submitting your application, you will hear from a member of our Talent Acquisition team if your skills and experience match the position. Be mindful of recruitment fraud by only replying and engaging with email contacts that end with the '@valtech.com' or ‘@kinandcarta.com’ domain.

We strive to create an inclusive environment for all candidates. If you have any specific requirements or need reasonable adjustments to participate in the application or interview process, please let us know at [email protected].

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, our global team of 6,500 professionals in more than 60 offices help brands unlock value in a digitally accelerated world. At the intersection of insights and perspectives, we leverage the power of data, AI, creativity, and technology to achieve experience innovation for many of the world’s best-known organisations, including L’Oreal, NatWest, DWP, P&G, Volkswagen, and US department of Agriculture.

Valtech will always be recognized not just for the quality of the work we deliver, but for all the amazing people that make it happen. We work to create an equitable workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). At Valtech, we don’t just talk about how to get things done; we transform by doing.