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UpstartUP

Software Engineer, Borrower Experience

Upstart is an AI lending platform that partners with banks and credit unions to provide consumer loans using non-traditional variables to predict creditworthiness.

Upstart

Employee count: 1001-5000

Salary: 142k-197k USD

United States only

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At Upstart, we're united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. As a Software Engineer, you will work across full-stack systems and AI-powered surfaces to deliver intuitive borrower experiences. The Borrower Experience (BX) team is responsible for building and evolving the borrower-facing servicing experience across web, mobile, and AI-powered channels.

Requirements

  • Bachelor's degree in Computer Science, Engineering, or Mathematics, or a related field (or its equivalent) + 3 years of experience
  • 3+ years of professional software engineering experience building scalable web and/or mobile applications
  • Proficiency in one or more programming languages and modern development frameworks
  • Experience designing and building APIs, microservices, and distributed systems in a cloud environment
  • Experience delivering projects spanning multiple systems or engineers

Benefits

  • Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly
  • Generous 401(k) plan with Upstart matching $2 for every $1 contributed, up to $15,000 per year
  • Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
  • Affordable medical, dental, and vision coverage, with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
  • Health Savings Account contributions from Upstart for eligible plans
  • Income protection benefits, including company-paid Basic Life, AD&D, and Short- and Long-Term Disability coverage, with options to purchase supplemental coverage
  • Paid time off, sick and safe time, and company holidays
  • Paid family and parental leave to support caregiving and major life moments
  • Family-centered benefits through Carrot and Cleo, supporting fertility, parenthood, and caregiving
  • Employee Assistance Program (EAP) offering mental health support and life-centered resources
  • Financial wellness resources, including access to financial planning tools and a financial concierge service
  • Annual wellness allowance to support your physical and emotional well-being and personal development, based on what matters most to you
  • Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from
  • Connection and community through team events and onsites, all-company updates, and employee resource groups (ERGs)
  • Onsite perks, including catered lunches and fully stocked micro-kitchens when working from one of our four offices

About the job

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Job type

Full Time

Experience level

Salary

Salary: 142k-197k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Upstart

Learn more about Upstart and their company culture.

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Upstart Holdings, Inc. is a leading artificial intelligence (AI) lending marketplace that partners with banks and credit unions to expand access to affordable credit. Founded in 2012, the company leverages its proprietary AI models and cloud applications to provide superior credit products. Upstart's platform aims to move beyond traditional FICO scores by incorporating non-traditional variables such as education and employment to assess creditworthiness more accurately. This innovative approach allows lenders to approve more borrowers at lower rates across various demographics, including races, ages, and genders, while simultaneously delivering an exceptional, digital-first lending experience that customers demand. More than 80% of borrowers are approved instantly, often with no documentation required to upload.

The company's platform includes a range of loan products, such as personal loans, automotive retail and refinance loans, home equity lines of credit (HELOCs), and small-dollar 'relief' loans. Upstart's technology automates various aspects of the lending process, including identity verification, fraud detection, and income and employment verification, resulting in an efficient and user-friendly experience for both borrowers and lending partners. Over 92% of loans facilitated through the Upstart platform are fully automated, requiring no human intervention from Upstart. The company is committed to fair lending practices and has developed a robust fairness testing framework to evaluate its models for bias. Upstart also provides tools like the Upstart Macro Index (UMI) to help its lending partners understand and account for the impact of macroeconomic conditions on credit performance. Headquartered in San Mateo, California, Upstart operates as a digital-first company with most employees working remotely across the United States, though it also maintains physical offices in Columbus, Ohio, and Austin, Texas.

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