Two ChairsTC

Operations Analyst II

Two Chairs is a mental health company that offers a hybrid approach to therapy, combining in-person and virtual sessions, with a focus on matching clients with the right therapist and utilizing measurement-based care.

Two Chairs

Employee count: 501-1000

Salary: 111k-150k USD

United States only

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work, 2024 Fortune Best Workplaces in the Bay Area, and 2023 San Francisco Business Times Bay Area Best Places to Work.

Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.

About the role

The Operations Analyst will support the Operations, Clinical Talent Acquisition, and Clinical Operations teams. This individual will be responsible for providing key stakeholders (including, Data, Finance, and Business Development) with talent acquisition data, analysis, forecasting, model builds and enhancement, business insights, and general reporting needs. This role will work closely with our talent acquisition data reporting as well as client partnership success and then will move on to other areas of focus within Operations.

You'll be responsible for: Developing improved Ops Reporting (including forecasting, KPI reporting, and understanding historical trends), building various supply and demand models managing the data infrastructure with the data team, and managing cross-functional reporting.

Core Areas of Responsibility

Reporting & Data Visualization (50%)

  • Partner with the data team to scope, design, and build a comprehensive data and reporting ecosystem across Looker, Greenhouse, TalentWall, and Google Sheets in partnership with the data team
  • Improve and build additional dashboards and reporting to monitor and analyze KPIs
  • Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions
  • Partner with cross-functional teams on data and reporting

Data Management (25%)

  • Collaborate with the data team to develop and manage ongoing data hygiene processes and practices to ensure data accuracy and compliance
  • Conduct regular audits of dashboards and reporting to ensure accuracy
  • Partner with TA Operations to ensure CTA adherence to processes and data management; identify and resolve challenges or discrepancies that compromise data hygiene

Stakeholder Engagement & Partnership (25%)

  • Communicate data cross-functionally, including historical performance trends and forecasted future volume to inform business strategy
  • Contribute to the annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts, historical performance trends, and recruiter hiring plans
  • Generate ad hoc reports and dashboards for key stakeholders
  • Identify bottlenecks using data and partnering with to propose solutions to optimize the end-to-end recruitment lifecycle

Impact and Success Indicators

Where you’ll make an impact in the first 90 days:

  • Develop a deep understanding of Two Chairs processes and build key reporting dashboards for top metrics
  • Improve forecasting model based on historical performance to actuals
  • Develop dashboards to understand key trends in Talent Acquisition and Client Success

Where you’ll make an impact in the first year:

  • Developed a suite of dashboards to diagnose changes in recruiting performance
  • Support 2025 planning for recruiting targets and client partnerships
  • Develop additional analytical expertise outside of Talent Acquisition

You’ll be successful if you have:

  • Proven analytics experience, forecasting, SQL, Looker, and analytics experience ideal but not required
  • Strong problem-solving skills and attention to detail to validate data accuracy
  • Investigative instinct to understand the why behind data trends
  • Ability to work independently and collaboratively in a fast-paced environment
  • Ability to distill complex topics into business insights for leadership
  • Curiosity, self-motivation, and interest in an accelerated learning curve
  • Strong time management skills and can manage competing demands

Compensation & Benefits

The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $111,180 and $130,800. The full salary range for this full-time, exempt role is $111,180 - $150,420.

Additional perks and benefits:

  • Equity in a high-growth start-up
  • Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
  • Comprehensive medical, dental, and vision coverage
  • 401(k) Retirement savings options
  • One-time $200 Work from Home reimbursement
  • Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
  • Annual $500 subsidized company contribution to your healthcare FSA or HSA
  • Paid parental leave

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 111k-150k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Two Chairs

Learn more about Two Chairs and their company culture.

View company profile

Many individuals face significant challenges when trying to find the right mental health care. The process can be overwhelming, with long waitlists, difficulty finding a therapist who is a good fit, and navigating insurance coverage. Two Chairs was founded to address these very problems. Our customers often struggle to find a mental healthcare provider even after recognizing they need one. That's why we've built a system designed to make accessing exceptional mental health care straightforward and effective. Our innovative approach starts by meticulously pairing patients with their ideal therapists through a research-backed process. We believe that the therapeutic alliance – the relationship between a patient and their therapist – is the best predictor of strong outcomes in therapy. This is why matching is at the heart of our clinical model.

Our customers deserve care that is not only accessible but also of the highest quality. The median quality of therapy in the U.S. often doesn't align with research or evidence-based practices, and frequently doesn't utilize measurement-based care. Two Chairs is committed to changing this by employing an industry-leading measurement-based care system to facilitate faster patient improvement. We collect data from patients before every session and share insights with both the patient and the therapist to inform clinical decisions and track progress. This data-driven approach, combined with our W2 employment model for therapists, allows us to invest deeply in clinical programming and technology, ensuring our clinicians are well-trained and can adjust their approaches to provide the best possible care. We offer a hybrid care model, combining the convenience of virtual therapy with the depth of in-person sessions in select locations, giving patients the flexibility to choose how they engage with their mental health care. Ultimately, our goal is to build a world where everyone has access to exceptional mental health care, in a setting that feels warm, thoughtful, and centered in trusting relationships.

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