United States onlyAt Two Chairs, we’re building a world where everyone has access to exceptional mental health care. We’ve brought together a remarkable team at the intersection of clinical care, design, and technology to change the way people find therapists who can help them. We’re united by our personal experiences with the mental health care system and a desire to build a better one for everyone. With that, we're excited and honored to have been recognized as a 2024 Great Place to Work and one of the 2023 Bay Area Best Places to Work.
Diversity, equity, and inclusion are the principles guiding how we build our business and teams. We encourage interested candidates from diverse backgrounds to apply even if they don't think they meet every expectation of the role.
About the role
The Operations Analyst will support the Operations, Clinical Talent Acquisition, and Clinical Operations teams. This individual will be responsible for providing key stakeholders (including, Data, Finance, and Business Development) with talent acquisition data, analysis, forecasting, and general reporting needs. They will also partner with TA Operations to ensure they can make data-informed decisions to improve the process. This role will start with improving our talent acquisition data reporting and then will move on to other areas of focus within Operations.
You'll be responsible for: Developing improved Ops Reporting (including forecasting, KPI reporting, and understanding historical trends), managing the data infrastructure with the data team, and managing cross-functional reporting for talent acquisition.
Core Areas of Responsibility
Reporting & Data Visualization (50%)
- Partner with the data team to scope, design, and build a comprehensive TA data and reporting ecosystem across Looker, Greenhouse, TalentWall, and Google Sheets in partnership with the data team
- Improve and build additional dashboards and reporting to monitor and analyze TA KPIs, including but not limited to starts, hires, conversion, funnel volume, time to hire, and source efficacy
- Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions
- Partner with TA Operations on data and reporting to support Clinical Talent Acquisition
Data Management (25%)
- Collaborate with the data team to develop and manage ongoing data hygiene processes and practices to ensure data accuracy and compliance
- Conduct regular audits of dashboards and reporting to ensure accuracy
- Partner with TA Operations to ensure CTA adherence to processes and data management; identify and resolve challenges or discrepancies that compromise data hygiene
Stakeholder Engagement & Partnership (25%)
- Communicate TA data cross-functionally, including historical performance trends and forecasted future volume to inform business strategy
- Contribute to the annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts, historical performance trends, and recruiter hiring plans
- Generate ad hoc reports and dashboards for key stakeholders, partnering with TA Operations as needed
- Identify bottlenecks using data and partnering with CTA to propose solutions to optimize the end-to-end recruitment lifecycle
- Partner with TA Ops to generate and develop insights that support continued CTA process improvement
Impact and Success Indicators
Where you’ll make an impact in the first 90 days:
- Develop a deep understanding of Two Chairs Talent Acquisition processes and build key reporting dashboards for top metrics
- Improve forecasting model based on historical performance to actuals
- Develop dashboards to understand key trends in Talent Acquisition
Where you’ll make an impact in the first year:
- Developed a suite of dashboards to diagnose changes in recruiting performance
- Support 2025 planning for recruiting targets
- Develop additional analytical expertise outside of Talent Acquisition
You’ll be successful if you have:
- Proven analytics experience
- Forecasting, Looker, and recruiting analytics experience ideal but not required
- Strong problem-solving skills and attention to detail to validate data accuracy
- Investigative instinct to understand the why behind trends?
- Ability to work independently and collaboratively in a fast-paced environment.
- Ability to distill complex topics into business insights for leadership
- Curious, self-motivated, and interested in an accelerated learning curve
- Demonstrates strong time management skills and can manage competing demands
Perks & Benefits
To support you at work, we offer some fantastic perks and benefits that reflect our mission of self-care and support, including:
- Equity in a high-growth start-up
- PTO program, including a Winter Office Closing: Christmas Day (Observed) through New Year's Day
- Comprehensive medical, dental, and vision coverage
- One-time $200 Work from Home reimbursement
- Annual $500 professional development stipend to support your professional development
- Annual $500 subsidized company contribution to your healthcare FSA
- Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
- Paid parental leave
Please stay alert to protect yourself from sophisticated job scams during the recruiting process.
Only emails that come from twochairscareers.com or twochairs.com are legitimate recruiting messages. Our People Team will not send emails from other domains, or message you using WhatsApp or text messaging in the initial stages. We conduct all interviews by phone or Google Video, and we will never ask you for money or to download software.
More tips from the FTC to avoid job scams: https://www.consumeraffairs.com/news/ftc-offers-tips-on-avoiding-job-scams-041321.html
