Japan onlyTwilio is seeking a Technical Support Engineer 2 to support customers using their Programmable Messaging product. The role involves providing expert customer service, troubleshooting technical issues, collaborating with teams, and keeping up-to-date with industry best practices. The position requires a strong understanding of complex technologies and the ability to communicate technical information clearly.
Requirements
- Bilingual English & Japanese (both written and spoken)
- Kanji (Japanese writing) proficiency
- Bachelor’s degree or equivalent work experience
- 2+ years of experience in a client-facing technical role
- Functional knowledge of the Web ecosystem
- Strong problem-solving and troubleshooting skills
- Ability to professionally address customer concerns
- Excellent reading comprehension, listening, and writing skills
- APAC hours between 6:30AM - 3:30PM (IST)
Benefits
- Competitive pay
- Generous time off
- Healthcare
- Retirement savings program
India only
United States only
Singapore only