Software Development Engineer

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as Twilio’s next Software Engineer in the Operations Reliability team.

About the job

This position is needed to manage the operation of Twilio’s worldwide services and infrastructure to meet high availability, scalability, quality, and reliability goals. As a Software Engineer in the Operations Reliability team you will be developing automated tooling and operational capabilities to enable real-time, low latency services for next-generation communications infrastructure worldwide.

Responsibilities

As a Software Engineer in the Operations Reliability team, you will live the Twilio Magic values:

• BE AN OWNER: You will develop, deploy, and operate Twilio’s worldwide services based on Twilio standard procedures and guidelines towards 24x7 availability, with high-performance, scalable, and zero-downtime releases in our AWS environment
• WRITE IT DOWN: You will craft best practices as runbooks and standard operating procedures to share knowledge goodness across teams
• DRAW THE OWL: We still have problems we haven’t even thought of! You’ll need to recognize gaps in systems, services, and processes to achieve ultimate success
• EMPOWER OTHERS: You have the desire to collaborate across teams on best practices to build, test, and operate services at scale

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of experience with modern, object-orientated programming languages (e.g. Java, Python).
• Experience with cloud services (AWS preferred, Google, Azure etc.)
• Experience with designing and operating reliable, scalable systems
• Experience building and managing softwares with tools such as Docker, AWS Fargate, Kubernetes, ArgoCD, Spinnaker, etc.
• Experience implementing and operating highly available production level services based on Kubernetes at scale
• Understanding of the core components of Kubernetes, how it works and how to run and deploy it.
• Experience with tooling surrounding the Kubernetes ecosystem including the various controllers, operators and package managers that are available. CRDs, Operator patterns, Aggregated APIs, RBAC
• Experience with cloud automation and lifecycle management tooling such as Terraform, AWS CloudFormation etc.
• Strong sense of ownership over the success of your products/services. If you notice a risk/issue, find a resolution
• Wear the customer's shoes. Take the time to fully understand their needs, then design considerate solutions to support them
• Ability to work efficiently with multiple global teams, developing, configuring, deploying, and operating the global infrastructure for Twilio’s platform
• DevOps experience in building tools and frameworks, with an understanding of continuous deployment processes
• Ability to think at scale, bringing a focus on continuous delivery methodologies from design through deployment and operations
• Computer Science Bachelors/Masters degree required, or equivalent experience
• Strong Soft Skills: be prepared to frequently propose and discuss ideas and implementation with your teammates, as well as involving other stakeholders in Twilio - we’re one single team, no one flies solo!
• Curious mindset - no-one knows all the answers, but you should be able to find them and grow with us

Desired:

• Operational experience in complex distributed systems, including experience with SLO/SLIs towards high-availability and reliability goals
• Experience with service mesh technology
• Experience with low level container technologies like containerd, container first operating systems, and CNI
• Experience implementing secure Multi-tenant software solutions
• Experience in working with technical and non-technical stakeholders
• Ability to communicate highly technical concepts in an easy and understandable way

Location

This role will be remote, and based in Ireland.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.