Principal Solution Engineer

We are seeking a Principal Solutions Engineer to join our Twilio Communications APJ team. The ideal candidate will have a solid understanding of voice protocols, SIP implementations, and messaging APIs, as well as creativity, problem-solving skills, and the ability to communicate complex topics to technical and non-technical audiences. The role will involve working with customers to design and build next-generation customer engagement experiences powered by Twilio's Customer Engagement Platform.

Requirements

• At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom space
• Solid understanding and experience of the sales cycle and the role of a pre-sales engineer
• Solid understanding of voice protocols (VoIP), SIP implementations or messaging APIs
• Creativity: you’ll need to be a problem solver, able to collaborate with others to drive success
• An engaging storyteller: you can gain audience confidence and communicate complex topics to multiple levels of technical and non-technical audience
• Ability to ask the right questions to build a deep understanding of a customer's needs and guide them to a technical solution using Twilio Communications products

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program