DE and ES onlyTrustYou is a leading AI-driven hospitality platform dedicated to transforming guest experiences and empowering businesses to thrive. With a multicultural team of over 150 professionals working remotely across the globe, we are on a mission to help companies grow by achieving customer excellence.
At TY, our culture continually evolves and is shaped by the people who work here. We embrace an open feedback culture, focusing on continuous improvement and customer excellence.
Every team member's unique voice contributes to our collective success, fostering an environment where we test, learn, and improve together.
Our products enable our customers to make guests happier, increase customer lifetime value and save unnecessary costs.
Customer Experience Platform (CXP): AI-powered insights for exceptional guest experiences. Improve service quality based on surveys and reviews across the web, respond to all feedback with the help of AI, and market your reputation.
Customer Data Platform (CDP): AI-powered customer data management for more direct bookings. Merge and master customer data, manage consent, and transform insights into effective marketing, personalized journeys, and higher lifetime value.
AI Agents: Intelligent, always-on agents that boost productivity and reduce operational costs. Available 24/7, they provide instant, personalized recommendations, answer inquiries, and optimize direct booking conversions.
Learn more about TrustYou at www.trustyou.com
If you share our passion for customer happiness and believe in the power to make an impact, you're in the right place. Join us in our mission to revolutionize the hospitality industry through innovation and excellence.
Position: Senior Backend Developer -Connectivity Lead (m/f/d)
Location of the role: Germany/Spain (Remote)
As a Senior Backend Developer - Connectivity Lead, you will be responsible to support our CDP Engineering Team in building and expanding a system for integrating Property Management Systems (PMS) used by hotels and efficiently processing the resulting data streams.
The ideal candidate will be having extensive experience in API integrations, interface design, and event-driven data processing.
If you are a passionate backend engineer looking to shape the technical vision of a leading Customer Data Platform (CDP) in the hospitality sector, we encourage you to apply for this opportunity.
In your role, you will make an impact by….
- Architecture Design:
- Developing and continuously improving a robust platform that integrates data from various hotel PMS via REST, SOAP, or proprietary APIs.
- Designing event- and batch-based data workflows to handle large-scale data in a secure and efficient manner.
- API Connectivity Integration:
- Analyzing and implementing interfaces (REST, SOAP, proprietary APIs) to integrate multiple, often diverse, hotel PMS solutions.
- Building reliable, reusable connectors and integration modules.
- Collaborating closely with clients and partner companies to enable customizations and ensure smooth data flows.
- Technical Implementation:
- Using modern backend technologies, primarily Python and Node.js (TypeScript).
- Employing containerization (Docker) and orchestration (Kubernetes) to ensure stable and scalable services.
- Implementing and maintaining CI/CD pipelines for automated testing and fast deployment.
- Leadership Collaboration:
- Serving as the technical point of contact for the Connectivity Team and mentor junior team members.
- Collaborating with our CDP Engineering Team, Product Owners, and other stakeholders to translate requirements into scalable solutions.
- Taking a leading role in architectural decisions and the continuous improvement of development and operational processes.
You are a perfect fit, if you have…
- Professional Experience:
- At least 10 years (ideally 15+ years) of experience in software development, including a minimum of 5 years as a Senior Backend Engineer.
- Proven track record in managing complex integration scenarios.
- Technical Expertise:
- Strong proficiency in Python and/or Node.js (TypeScript).
- Hands-on experience with REST and SOAP; comfortable working with complex or proprietary APIs.
- Familiarity with containerization (Docker), basic understanding of Kubernetes, and experience with CI/CD pipelines (e.g., GitLab CI, Jenkins, GitHub Actions).
- Background in event-driven and batch-driven architectures, data processing, and observability (monitoring/logging).
- Familiarity with Google ads/Meta ads and similar apis is a plus.
- Soft Skills Work Approach:
- High level of motivation, attention to quality, and strong analytical skills.
- Team-player mindset with the ability to technically lead and inspire others.
- Excellent communication skills in English (German is a plus), enabling effective coordination with both internal and external stakeholders.
And most importantly, what's in it for you...
- Working in a global, diverse, and collaborative team
- Flexible working hours allowing you the freedom to shape your work-life
- Remote-friendly environment and budget for home office equipment
- On-going career development, training, and coaching
- Six days for learning development
- Celebrate in style at our team events (in-person and virtually)
- Social benefits and perks based on location
P.S. TrustYou is an equal-opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of gender, background, religion, orientation, age, or ability.
If you are excited about this opportunity, join us! We look forward to your application and getting to know you.
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