Pre Sales & Field Application Engineer ISP CH (m/f/d)

Your Responsibilities:

• Function as technical interface to Swiss Service Providers’ technical and product teams. Conduct technical workshops and regular technical meetings with customers.
• Analyze ISP technical requirements, working closely with the R&D and product development teams to convey client feedback and insights, helping to refine and enhance product.
• Creating and customizing comprehensive documentation for client support, e.g. portfolio, feature roadmap, product specification, product usecases, and best practices.
• Project management: be able to lead the development project of CPE hardware and software customization for service providers and work closely with customer as project manager.
• Providing on-site and remote technical support to telecom operator clients, focusing on our DSL & PON CPE, 5G CPE, Mesh networks and other networking devices.
• Assisting in the installation, configuration, and troubleshooting of networking equipment, ensuring smooth deployment and operation.
• Conducting product training sessions and providing technical advice to client teams, empowering them to effectively use and maintain our products.
• Staying up-to-date with industry standards, emerging technologies, and competitive products to offer informed guidance to clients

Your Profile:

• Successfully completed university studies in electrical engineering, informatics or similar background
• 3+ years of work experience in a technical role within the telecommunications industry
• Customer-oriented problem-solving skills, as well as the drive to deliver an excellent customer experience
• Adaptability in cross-cultural and cross-language communication
• Very good written and spoken English and German skills, additional French language skills are beneficial
• Willingness to do business travel in Switzerland (ca. 30%), especially to Bern

What we offer:

• An independent role with own responsibilities in an innovative, and market-leading international company.
• A friendly and motivated team, great opportunities to develop yourself with the company.
• A Homeoffice-Contract in Switzerland.
• An attractive salary with target-related OTE bonus.
• 25-28 annual holidays.
• A choice between company car or monthly car allowance
• Good incentive plan including monthly food voucher, voucher for birthday, presents for on- and offboarding, marriage, childbirth, company anniversary, International Women’s Day, and so on.
• Employee referral award.
• Regular team events (monthly tea time, quarterly team building, Christmas party, etc.).
• Employee discounts on our wide range of our products.