Director of Delivery

At Toloka AI we create data that powers some of the best GenAI models, we work with Big Tech, renowned AI startups, enterprises and non-profit research organisations worldwide.

We use a combination of Experts + Crowd + Tech Platform teaching AI models to reason. We have experts in more than 20 different domains, from doctors and lawyers, to physicists and engineers and one of the most diverse global crowds from 100 countries speaking 40 languages.

We are a startup with an enviable portfolio of clients and strong financial backing. Our team of 200 talented people is remote-first and globally distributed around the world: USA, UK, the Netherlands, Israel, Czech Republic, Serbia, and more. We have 2 offices: Amsterdam, Netherlands and Belgrade, Serbia.

Role Description

We are seeking an exceptional Delivery Director to own and scale the execution of complex AI data projects across a major client portfolio or service vertical. This role focuses on operational excellence and flawless delivery, working in close partnership with our Business Development team to drive revenue growth through exceptional client outcomes.

You'll own the execution excellence for a substantial portfolio of projects, ensuring every delivery exceeds client expectations on quality, while hitting timeline and gross margin targets.

Working directly with client researchers, vendor managers, science teams, and product teams, you'll be the execution backbone that turns business development wins into delivered value.

You'll combine operational rigor with client excellence:

• Executing complex project portfolios from scoping through delivery, ensuring on-time, high-quality outcomes that drive client satisfaction and retention
• Managing gross margin targets across your project portfolio, optimizing delivery efficiency and resource allocation
• Partnering closely with Business Development to scope new opportunities, structure project proposals, and convert prospects into successful deliveries
• Directing delivery teams and project managers, stepping in as hands-on DPM when situations require it
• Driving continuous improvement in delivery processes and developing new approaches to enhance execution quality
• Managing client relationships during project execution, ensuring smooth communication and addressing delivery challenges

This role requires exceptional operational leadership combined with the ability to manage complex technical stakeholder relationships. You'll oversee multiple concurrent projects while maintaining the execution standards that fuel our revenue growth.

You'll work closely with client data scientists, ML engineers, researchers, and executives who are pushing the boundaries of GenAI. You'll experience our dynamic scale-up environment alongside our team of ex-Google, McKinsey, QuantumBlack, and Bain professionals.

Required Skills and Experience

• Deep understanding of AI and GenAI: technology and market trends, basic knowledge of statistics, ML and data science
• Industry experience: worked in tech, startups, or as a founder
• Background in STEM: BS or MS in computer science, maths, physics, etc.
• Experience with Robotics, RL Gyms, or off-the-shelf datasets would be a big advantage
• Strong consulting toolkit, ideally with at least two years in top-3 consultancy reaching Engagement Manager or equivalent

Toloka compensation for this role is benchmarked to local market rates and varies by location within the United States. For candidates in the US, the base salary range for this role is USD 160k – 210k USD per year. Since this is a remote role, actual compensation will depend on factors such as location, relevant experience, skills, knowledge, internal pay equity, and market conditions. In addition to base salary, this role may be eligible for other elements of compensation such as [bonus/commission/equity, as applicable], as well as a comprehensive benefits package. Additional information about total compensation and benefits will be shared with candidates during the hiring process.

Toloka is committed to providing equal opportunity and fostering an inclusive environment. We welcome applications from all qualified individuals and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Selection decisions are made based on qualifications, merit, and business need.

• Official Communication: Our recruiting team will only contact you from an official "toloka.ai" email address. We will NEVER use Gmail, Yahoo, Tolokainc, toloka.inc, or other personal or seemingly business email accounts.
• Our Process: We will never ask for your bank account details, credit card number, or any fees as part of the application or interview process.
• Official Listings: All legitimate job openings are posted on our official careers page: https://toloka.ai/careers#job-list