Senior Manager, Supply Planning

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

We are a rapidly growing company that’s revolutionizing the way the restaurant industry does business by pairing technology with an unrivaled commitment to customer success. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines restaurant point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the restaurant community to delight guests, do what they love, and thrive.

The Hardware Supply Demand Planning team is seeking a Senior Manager who will be responsible for all aspects of Toast’s global hardware supply forecasts. Specifically - the Senior Manager will play a significant role in designing, implementing, and executing planning and reporting processes for these plans, as well as integrating these plans into other functions throughout the company.

About this roll* (Responsibilities)

• Lead the forecasting of global hardware supply, and manage 18 month supply plans by region and 3PL. Generate weekly and monthly plans that meet Toast operational needs, and work closely with stakeholders to integrate plans across the organization as needed.
• Establish ideal inventory levels by SKU by region, and regularly update as needed based on lead time updates and changes in demand volatility.
• Act as a liaison between Demand Planning and Operations Program Management teams to drive inventory levels based on Toast’s needs.
• Communicate risks, opportunities, and the baseline assumptions of the supply plans. Work closely with the broader Supply Chain teams in developing and implementing contingency plans as needed to mitigate impacts to Toast customers.
• Track and communicate month over month and cumulative supply plan changes by product by supplier.
• Own NPI supply forecasting, and manage all supply planning requests related to new launches (SKU transition planning, long lead time component needs, etc.).
• Manage end of sale inventory planning, and regularly communicate inventory runout timing with cross functional teams.
• Report and track against any excess inventory liabilities with risk of scrap, and help lead any disposition options (internally and externally).
• Own and manage all inventory reporting, including dashboards and ad hoc analysis.
• Responsible for presenting weekly supply metrics, and any recommended updates and actions based on constrained supply or supply risks.
• Responsible for preparing supply planning updates and presenting at monthly S&OP meeting with leadership and cross functional teams.
• Partner and work closely with the business systems team to develop internal and external tools to make the supply planning function sustainable and scalable.

Do you have the right ingredients*? (Requirements)

• Bachelor's degree and 8+ years of experience in forecasting and budgeting in a high growth environment
• Expert spreadsheet skills; extensive experience building financial and/or operational models, analyzing large data sets, and collating data from multiple sources
• Excellent communication skills; experience presenting complex data to executive stakeholders; ability to distill complex analyses into structured outputs and present to all levels of management
• Ability to think creatively and critically, and thrive in a dynamic and often ambiguous work environment
• Experience with transitioning from spreadsheets to systems, automating processes and tools

Special sauce*:

• MBA
• Prior planning experience in consumer electronics or other high-value consumer goods
• Experience querying and manipulating data using SQL and/or Python
• Experience with Javascript

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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