Associate Support Analyst, Salesforce

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Reporting to the Enterprise Application Technology Manager, the Associate Support Analyst, Salesforce will be responsible for providing technical support to Salesforce users and collaborate closely with Product and Engineering teams to provide world-class service. The ideal candidate will possess strong technical knowledge, excellent communication skills, and the ability to work independently.

About this roll* (Responsibilities):

• Provide technical support company-wide for Salesforce and integrated tools
• Troubleshoot common issues and direct users through corrective steps
• Communicate effectively with users to understand issues and offer solutions
• Identify system bugs and begin initial triage
• Collaborate with product teams on system issues
• Support all aspects of user and license management, including new user setup and access requests

Do you have the right ingredients*? (Requirements):

• Certified Salesforce Administrator
• Salesforce product knowledge and hands-on experience with Sales Cloud and Service Cloud
• Ability to collaborate virtually
• Superior problem-solving capabilities
• Customer service mindset
• Keeps apprised of new technologies and system updates

Special Sauce*: (Nice to have, non-essential skills)

• Two-year degree or higher from an accredited institution
• Experience with ServiceNow or other ticketing systems

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

*Bread puns encouraged but not required

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].

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For roles in the United States, It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.