Catalysts Operations Coordinator

Catalysts Operations Coordinator

Location: London, UK/Western Europe

Introduction to TM Forum

TM Forum is a global association of over 850-member companies that generate US$2 trillion in revenue and serves five billion customers across 180 countries. We drive collaboration and collective problem-solving to maximize the business success of communication and digital service providers and their ecosystem of suppliers around the world. Today, our focus is on supporting members as they navigate their unique digital transformation journeys, providing practical and proven assets and tools to accelerate execution and platforms to facilitate collaborative problem solving and innovation. You can learn more at www.tmforum.org.

Our vision is to drive the next wave of digital business growth – the digitization of every industry – by providing a common innovation platform to connect businesses, industries, and ecosystems. We do this in a highly practical and agile way through collaboration programs and communities which lead to rapid prototypes – ranging from digital business models to interconnectivity APIs – that have real world commercial applications. Complementing our collaboration programs, the Forum provides thought-provoking digital business research and publications, industry best practices and standards along with training programs to accelerate adoption, and events and workshops which connect top business & IT leaders to learn, network, and develop meaningful partnerships.

Catalysts Program:

The Catalyst program is a key part of fostering rapid innovation through collaborative, short-term projects. Catalysts generate proof-of-concept ideas that innovate to solve common industry challenges, validated by communications service providers and industry stakeholders. Catalysts deliver projects and solutions that leverage key TM Forum best practices and standards to ensure scalability, reuse across multiple applications, and reduced costs and risk. Catalyst teams showcase their solutions at our live events. Additionally, Catalysts are promoted to online industry audiences via TM Forum’s Catalyst web pages, marketing and social media channels and our Inform research and content hub.

Catalyst projects are aligned with the collaboration work of TM Forum, thereby bringing best practices and standards from collaboration programs to life in real-world scenarios to prove the value of these assets. The outputs of a Catalyst project include white papers, case studies, best practices, lessons learned, API specifications, models, frameworks and reference code.

Summary Description:

The TM Forum Catalyst Operations Coordinator provides essential support to the Catalyst Operations managers and the broader Catalyst program. This role is crucial for ensuring the smooth execution of the Catalyst cycle, handling administrative tasks, facilitating communication, and contributing to the overall success of the program. The ideal candidate is a highly organized, detail-oriented individual with excellent communication skills, a proactive attitude, and a passion for supporting innovation.

Skills and Responsibilities

• Provide operational support to Catalyst project teams (70+ submissions, 50+ final projects, 200+ companies, 1000+ members annually)

• Oversee, manage, and delegate tasks from the shared team mailbox.

• Managing CRM system processes and data entry through all stages of the Catalyst cycle (Experience in JIRA and Salesforce preferred)

• Communicating and reinforcing timelines and deadlines to keep teams on schedule

• Co-ordinate with other departments to ensure alignment through clear communication.

• Execute and support catalyst activities at live events, including oversight of the stage presentations

• Oversee operational communications for the Catalyst team, including weekly check-ins, reminders, cycle deliverables, and timeline updates

• Address administrative needs across all operational functions, providing solutions and support as necessary.

• Serve as a central point of contact for internal and external inquiries, ensuring timely and professional communication.

• Identify opportunities to improve Catalyst program operational processes and suggest solutions to enhance efficiency.

Desirable Qualifications and characteristics

• Bachelor's degree in business, events or related discipline or equivalent relevant experience

• At least 1-year prior experience in event planning / Project management/ Operations

• Highly organized and ability to manage priorities and deadlines

• Energetic and pro-active ‘can-do’ attitude, don’t mind rolling up your sleeves

• Able to stay calm, composed and professional, even under pressure, and to maintain effective relationships with staff, attendees, and exhibitors and sponsors

• Strong communication and interpersonal skills, with the ability to work effectively with diverse stakeholders

• Passion to have a career in operations

• Demonstrated ability to work independently in a remote setting and contribute effectively within a team environment

• Must be willing to travel (international and domestic), including weekend travel, ~15%

• Proficient in Word, Excel and PowerPoint, Salesforce, Jira a plus

Diversity & Inclusion at TM Forum

TM Forum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state, or local laws

This is a full-time, remote-working position, but some international travel may be required with work flexible hours needed to accommodate team calls in different time zones. Our people are unique and many of our staff work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.