Philippines onlyThumbtack is hiring an Experiments Team Manager to lead a team of Experiments Specialists. The role requires operational rigor, strong stakeholder management, and a passion for developing people and processes in a fast-paced environment. The team leader will be responsible for driving high-quality execution of manual operational tasks and customer service delivery, and will work closely with cross-functional teams to ensure successful outcomes.
Requirements
- 3–5+ years of experience in Customer Support, Customer Success, or Service Operations
- 2+ years in a people leadership role
- Proven experience leading pilot accounts, new program launches, or process rollouts, with demonstrated impact in driving and standardizing scalable workflows
- Familiarity with tools such as Salesforce (SFDC), Genesys, spreadsheets, dashboards, and project tracking platforms
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
United States
Canada
IN, PK + 1 more