Field Support Team Lead

At the N2 Company, our vision is "to be the most respected franchise in the nation, to share stories that build community, and to provide meaningful work for our team".

About Us

The N2 Company is America’s leading publisher of community magazines. We’re proud of our award-winning media brands – they reach millions of readers in nearly every state and help great businesses connect with ideal clients – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people.

About The Role

Our Field Support team is seeking a Support Team Lead who is passionate about helping others succeed and achieving team goals. This leadership role requires a proactive problem-solver who consistently goes above and beyond to find creative solutions to everyday challenges. The ideal candidate excels at balancing productivity with relationship-building, fostering a positive and efficient work environment. This is an opportunity to lead with impact, support a dynamic team, and drive success through collaboration and innovation.

This is a fully remote position. Interviews will be conducted via phone and video call. The salary for this position is $45,000-$48,000 annually with opportunities for growth and advancement.

The Role in Action

• Lead by example, manage, and hold your assigned team members accountable, coaching them on the best approach.
• Provide a highly available, responsive Support presence with a positive customer-service experience.
• Ensure the team is properly trained on procedures and new processes.
• Ensure the team answers daily call quotas, providing a positive customer-service experience.
• Ensure FreshDesk is consistently and accurately documented and updated.

The Ideal Candidate

We’re looking for someone who’ll hit the ground running with:

• Strong customer-service skills.
• Enjoy helping others.
• Confidence in making decisions based on your knowledge and training.
• Exhibit all-star communication skills both over the phone and in email.
• Know the ins and outs of Microsoft Office products and Google Workspace.
• Be resourceful and adaptable in a changing environment.

Skills and Qualities That Set You Apart:

• Have a “We, not Me” attitude.
• Be able to work calmly with fast-paced deadlines..

Benefits Designed with You in Mind

Health & Wellness

• Full health care coverage for you and your family.
• Complimentary basic dental coverage.
• Access to a licensed nutritionist to support your health and wellness goals.
• Employee Assistance Program (EAP) with complimentary mental health resources and additional support services.

Financial Security

• 401(k) plan with a company match to help secure your financial future.
• Financial planning services to guide you in achieving your financial goals.
• $7,000 contribution toward the purchase of your first home through our First-Time Homebuyer Program.

Paid Leave

• Paid time off, including a paid, week-long Holiday Break each year.
• Three-week paid sabbatical after four years of service.
• Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.

Remote Work Support

• Monthly remote-work reimbursement to assist with home office and internet expenses.
• Flexible remote work options to suit your needs and lifestyle.

Additional Benefits

• Pet care insurance and discounts to help support your pets’ health and wellbeing.
• The opportunity to make a difference through N2GIVES, our program dedicated to fighting human trafficking and supporting other impactful causes.

Apply Today to Join Our Team!

At The N2 Company, we believe attitude matters just as much as skills. Our team thrives in a culture built on trust, respect, and humility. We’re proud to foster an emotionally healthy, collaborative environment where people genuinely enjoy working together and are passionate about their roles.

We prioritize professional growth and consistently invest in the development of our team members, promoting from within whenever possible. While we take immense pride in the work we do, we believe our culture is what truly sets us apart.

If you’re looking for a supportive, drama-free workplace that values both excellence and kindness, we’d love to hear from you. (Brilliant jerks need not apply.)

N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), HIV / AIDs status (or other medical or health conditions), status as a victim of domestic violence, assault, or stalking, marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. N2 conforms to the spirit, as well as complies with, applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, EEO also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.

Remote

We are a nationwide business that honors God, strengthens the family, and creates financial wealth for everyone involved.