United States onlyRole Summary
Responsible for managing and driving processes for implementation of the Supplemental Health Solutions products for new and existing clients. Directs the implementation and communication process for clients, regardless of product mix or administrative arrangement. Manages product offerings and or changes to existing business.
Responsibilities:
The Implementation Manager has overall responsibility for the end-to-end management of the implementation process and key deliverables for clients. They develop and negotiate the implementation plan for sold accounts and monitor progress against timeline due dates. Will interact directly with clients, insurance producers, sales, client management and other internal business units as needed to support communication strategies.
May participate in finalist presentations with the Sales Team to effectively convey strengths of our implementation process and commitment.
Manages the gathering of critical information from sales, account management, customer and broker and surfaces, negotiates and resolves all issues relative to the implementation process and timing of deliverables utilizing VISTA to support the timeliness of deliverables.
Reviews each new business documentation with product knowledge for accuracy in content and intent; correct and change as appropriate.
Lead implementation meetings with client and develop and present implementation calendar to client. Responsible for coordinating and delivering implementation documents to client and obtaining client sign-off.
Communicates customer's expectations to business partners via Internal Strategy Meetings or individual communication. Owns initiation of meetings and leads discussions. Engages in clear, effective communication to establish responsibilities and internal due dates for all business partners on each implementation. Leads ongoing meetings with client to review progress and risks and owns coordination of issue resolution.
If necessary, collaborates with internal business partners to coordinate delivery of communications and marketing materials which support the enrollment process.
Responsible for case set up information and accountable for integrity and timeliness of all data elements provided to the internal client set up units including, but not limited to: case set up, billing set up, eligibility collection, data base loading and delivery and approval of plan policies and certificates. Collaborates with Contracts area to produce policies, certificates, and agreements that meet all legal requirements.
Assesses the effectiveness of the implementation process and recommends and implements improvements as necessary.
Handles and submits all changes regarding product offerings to the matrix partners and manages these changes for accuracy and timeliness.
Works closely with internal partners to ensure all changes are made to the client’s satisfaction.
Consistently manages and supports plan changes through ownership of problem solving and issue resolution.
Qualifications:
High School Diploma or GED required, Bachelor’s Degree preferred.
3+ years experience in project management/account management/account services/sales, or other areas requiring significant client interaction and ability to effectively problem-solve issues to resolution highly required.
Knowledge of contract language for Supplemental Benefits; Accidental Injury, Hospital Care and Critical Illness products highly preferred.
Ability to establish matrix partner relationships and follow through on expectations.
3+ years of project management experience highly preferred.
Demonstrated ability to learn and apply knowledge quickly while utilizing perseverance and customer-centric approaches in day-to-day work.
Demonstrated strength and understanding of customer expectations and "sense of urgency" resulting in the ability to influence the organization to meet and exceed customer expectations.
Ability to manage multiple and divergent priorities and deadlines, work independently and pro-actively, negotiate and manage expectations for mutually acceptable solutions and creatively problem-solve effective customer solutions.
Proficiency with multiple software and system-based applications, including database and spreadsheets (Webex, Word, Excel, PowerPoint, Vista and Salesforce) highly preferred.
Strong verbal/written communication and organizational skills to effectively communicate and interact with all levels and functions within the organization.
Demonstrated leadership and motivational skills in fast-paced environment.
Demonstrated interpersonal skills.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 53,600 - 89,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
