Customer Success Representative

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

We are looking for a Customer Success Billing Representative to join our team. ((Remote Friendly)) Work 11 am - 7 pm CST

Responsibilities

• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks
• Work cross-functionally (e.g., Customer Success, Reimbursement, Sales) to ensure we meet/exceed company goals
• Answer all patient calls and email inquiries to learn about and address their needs, complaints, or other issues related to insurance billing.
• Respond efficiently and accurately to callers, explaining possible solutions, and ensuring they feel supported and valued.
• Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
• Understand and strive to meet or exceed call metrics while providing excellent consistent customer service

Qualifications

• Ability to communicate effectively with patients by telephone and email
• Results oriented, highly energetic, dynamic individual with hands-on mentality
• Proven ability to learn new skills quickly and adapt to new processes smoothly
• Excellent customer service skills and ability to connect with healthcare professionals across a variety of roles (physicians, care team members, patients, etc.)
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Prior experience working credit balances
• Highly analytical and detail-oriented
• Demonstrate Tempus’ Values by acting with integrity, respect, and trust

Required Education & Experience

• Bachelor’s Degree or Associate's Degree or 2+ years healthcare revenue cycle / billing operations
• Bilingual strongly preferred (Spanish)
• Familiar with laboratory billing, EDI enrollment, payer portals, Quadax a plus
• Experience with Microsoft Office (e.g. Excel, Word) and Google Suite (e.g. Sheets, Docs)
• Salesforce experience a plus
• Experience working with virtual teams a plus

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.