Customer Success Manager - Brokers

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Your Opportunity

As we experience rapid growth throughout APAC, you'll be at the forefront of our expansion. As a Customer Success Manager – Brokers, you will be responsible for building and maintaining a network of contacts and relationships with brokers and consultants across APAC, both with SNG domestic and global client briefs. Ideally possessing direct experience and expertise in the APAC broker sector combined with channel marketing skills, the successful candidate will contribute to the growth of our TELUS Health Employer Solutions business by raising awareness of our proposition and services, and in turn, expanding and deepening our market presence through these relationships.

Responsibilities

What You’ll Do

• Identify and capitalise on opportunities to grow awareness of the TELUS Health suite of services within the broker community
• Maintain the highest level of client loyalty by developing relationships at all levels within the client organsation, particularly the C-level executives.
• Maintain the highest level of broker channel relationship
• Conduct ongoing business reviews that measure client success and build plans to achieve client success including:
  • Driving continued engagement of the TELUS Health solution by providing innovative communication programs focused on user uptake and persistency
  • Ongoing project status
  • Upcoming Product Roadmap presentations
  • Strategy sessions and solution optimisation
• Provide information about the TELUS Health company vision and product strategy as well as release readiness activities
• Share best practices and connect clients to other clients to share ideas and industry best practices
• Create high levels of customer advocacy and engagement
• Achieve retention and upsell targets across portfolio
• Understanding new products and services and their applicability to the broker market
• Developing and maintaining a strong pipeline of opportunities to ensure growth quota target coverage
• Using Salesforce CRM software to log and track opportunity journey
• Continually advocate for Clients and find new ways to add value to the Client
• Manage and negotiate the renewal process when needed

What You’ll Bring

• 3-5+ years of directly related work experience in a broker-driven sales environment, and a proven track record of success in complex B2B sales or solution sales
• Knowledge of Employee Assistance Program (EAP), employee health and wellness, insurance industry or group benefits
• Consistent track record meeting and exceeding targets + annual quotas
• Expertise in building influential relationships at all organisational levels
• Strong business acumen and organisation skills with strategic approach to territory management
• Self-driven approach to pipeline generation and opportunity development
• Strong interpersonal skills, and solid written and oral communication skills
• A proactive, entrepreneurial spirit and mindset with the ability to adapt and thrive in dynamic environments
• Experience with Salesforce or comparable CRM for data-driven decision making
• Travel within the assigned region(s) will be required

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.