United States onlyAbout the TeamThe FiscalNote Client Success team is dedicated to providing a holistic, supportive experience to our clients. From onboarding to crafting strategic best practices to comprehensive technical support, the team strives to put the clients’ needs first every day. We are dynamic, hard-working, and driven individuals who thrive in an open team structure where there are constant learning opportunities and room for growth. For us, client success is about taking on new challenges, helping our clients as much as possible, and having fun while we do it.
About YouYou are self-motivated and technically savvy. Your intellectual curiosity and attention to detail often drive your desire to know the ins and outs of any topic, product, and process you encounter. A proven presenter, you are confident, well-spoken, and able to communicate effectively at all levels. You are unafraid to think quickly on your feet, making in-the-moment presentation changes to ensure your audience’s education needs are met. You excel in a fast-paced, technology-driven environment and are comfortable working as both an individual contributor and a team player.
What To Expect In This Position
- Manage a portfolio of accounts, ensuring their training and account configuration needs are met and lead to product adoption and renewal
- Demonstrate mastery in all products within the Public Policy/Issues Management and Advocacy lines of business (currently 5 core products)
- Deliver on-site (as applicable) and webinar training for our full product suite across all clients
- Leverage ChurnZero to proactively focus on customers to reduce risk and drive product adoption and usage
- Analyze clients’ current usage of products and suggest "best practices" that increase customer efficiency and effectiveness
- Build and maintain strong relationships with influential site contacts at assigned client organizations to ensure customer satisfaction
- Understand the challenges and pain points of a client and be able to translate how our tools can help solve those
What Sets You Apart
- 2+ years experience and proven success in delivering consultative trainings for a SaaS product
- Superior presentation skills
- Experience conducting effective consultative conversations
- Demonstrated ability to manage multiple client relationships across a number of different product combinations
- Strong written and verbal communication skills
- Ability to work independently while embracing a close knit team environment
- Proven success with troubleshooting and problem solving
- Experience with technical implementation of software (preferred)
- Familiarity with Salesforce or equivalent CRM tool (preferred)
- Knowledge of the legislative and policy arena (preferred)
As part of FiscalNote's commitment to creating an accessible and inclusive hiring process, we strive to provide reasonable accommodations for persons with medical conditions or disabilities that will enable their access to the hiring process. If you need an accommodation, please send an email to [email protected] to let us know the nature of your request.
About FiscalNote FiscalNote is the premier information services company focused on global policy and market intelligence. By combining AI technology, expert analysis, and legislative, regulatory, and geopolitical data, FiscalNote is reinventing the way that organizations minimize risk and capitalize on opportunity.
Home to CQ, Roll Call, Oxford Analytica, and VoterVoice, FiscalNote empowers more than 5,000 clients worldwide to monitor, manage, and act on the issues that matter most to them. To learn more about FiscalNote and its family of brands, visit FiscalNote.com and follow @FiscalNote.
At FiscalNote, we Lead with ValuesKnow your Audience ∙ Find the Truth ∙ Drive Alignment ∙ Level Up ∙ Own the Job ∙ Bias for Action ∙ Support the Family
FiscalNote is continuing to hire new talent, with all interviewing and on-boarding done virtually due to COVID-19. New team members, along with our current staff, will temporarily work remotely (unless communicated otherwise).
Company BenefitsFiscalNote supports our people by enabling team members with flexibility and benefits to promote well-being and balance, ensuring all FiscalNoters can bring their authentic selves to work. We start by offering competitive salaries, retirement accounts, and equity packages to ensure we’re all FN owners. Plus, our comprehensive benefits packages align with regional requirements and expectations no matter where you are located across the globe. Learn more at https://careers.fiscalnote.com/benefits/.
FiscalNote values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, race, religious beliefs, disability, sexual orientation or age. FiscalNote is an EEOC employer.
FiscalNote uses E-Verify to confirm the employment eligibility of all new employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.DHS.gov/E-Verify.
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