Australia onlyWe're seeking a Digital Product Manager to shape and evolve priority customer journeys, translating customer needs and strategic intent into a focused, outcome-driven change. The role demands an experience-first mindset at scale, requiring the ability to create digital journeys that feel effortless to customers, while intentionally simplifying the complexity beneath the surface.
Requirements
- Proven experience in digital product management within large-scale, agile environments, preferably in B2B contexts
- Strong ability to navigate and deliver in complex, multi-platform ecosystems, including APIs, integrated systems, and cross-team dependencies
- Deep understanding of end-to-end digital customer journeys, service design, and experience design across diverse customer segments (SMB to enterprise and government)
- Data-led mindset, with experience using analytics, experimentation, and customer insight to inform prioritisation and decision-making
- Excellent stakeholder management and influencing skills, with the ability to align direction and drive outcomes without formal authority
- Clear, confident communicator able to operate effectively at both strategic and delivery levels
- Comfortable working in ambiguity and complexity, able to break down problems and drive pragmatic outcomes
- Proven ability to translate strategy into actionable roadmaps and backlogs, and see initiatives through from concept to delivery
- Positive, can-do attitude, strong ownership mindset, and a proven contributor to high-performing, collaborative team cultures
