Australia onlyWe're looking for a Senior Specialist Data Management to join our team. As a critical role, you will be responsible for ensuring trusted, well-governed customer and identity data that enables digital-first selling, customer self-service, automation and AI at scale. Key responsibilities include leading the development and delivery of data management uplift, defining and translating complex data and identity requirements, assessing data readiness and risk, and driving incremental improvements across business processes.
Requirements
- Strong experience in data management, data governance, data quality or data risk within complex enterprise environments.
- Proven ability to translate complex customer and identity data requirements into clear, actionable requirements and embedded controls across platforms and processes.
- Demonstrated experience assessing data readiness, quality and risk early, with a clear understanding of customer, operational and regulatory impacts.
- A practical, outcomes-focused approach, with experience driving exception-only remediation and automation to address root causes and reduce recurring data issues.
- A strong understanding of enterprise systems and application interconnectedness, including how data flows end-to-end and how changes impact customers.
- A customer-centric mindset, with the ability to use data analysis and insights to improve digital experiences, trust, auditability and operational efficiency.
