Australia onlyAs Business Senior Specialist – Content Systems and AI Enablement, you work within the Content Strategy & Performance team as the technical orchestrator behind Telstra’s content innovation. You bring clarity to complex content environments by defining structured models and reusable components to deliver high quality customer experiences. You connect business needs, user experience and technical implementation to ensure content systems are designed sustainably and governance embedded.
Requirements
- Contribute to the strategic roadmap for content technology enablement across Telstra
- Lead business analysis and solutioning for content architecture and AI tooling, leveraging design systems, and workflow platforms for the Digital Content Group
- Collaborate with AI Developers to define use cases, guardrails, and performance requirements for generative agents
- Partner with Design Systems Specialists to shape reusable components and templates that support scalable design within the frontend CMS Adobe Experience Manager (AEM)
- Map current and future-state workflows across content production, identifying opportunities for automation and uplift aligned to business KPIs
- Translate user needs into functional specifications and technical requirements
- Support the development of enterprise-grade services (e.g. Brand Guidelines as a Service, Tone of Voice as a Service)
- Facilitate workshops, interviews, and feedback loops to validate tooling concepts and prioritise features based on prioritisation framework
- Document processes, standards, and usage protocols for enablement and training
- Track delivery progress and ensure solutions meet business objectives and user expectations
- Govern content architecture for the Digital Content Group ensuring content models, taxonomies, metadata and CMS requirements are operational
