Real-Time Manager (RTM) – Mandarin

We are seeking a detailed and experienced Real-Time Manager (Mandarin-speaking) to join our Workforce Management (WFM) team. The role involves monitoring real-time operations, ensuring optimal staffing levels, and supporting business continuity in a dynamic BPO environment. This is a fully remote position for the first 6 months, followed by a potential relocation to a Johor office.

Requirements

• Bachelor’s degree in Business, Statistics, or related field.
• Fluent in Mandarin and English (spoken and written).
• Minimum 3–5 years’ experience in Workforce Management with at least 1–2 years in a real-time management or supervisory role.
• Strong understanding of WFM systems, real-time monitoring tools, and call center operations.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication, leadership, and stakeholder management abilities.
• Ability to work under pressure and adapt to a fast-paced environment.
• Willingness to work from home for 6 months and relocate to Johor thereafter.
• Flexibility to work on rotational shifts if required.

Benefits

• Remote work
• Training opportunities